- Joined
- Feb 24, 2016
- Messages
- 274
- Reaction score
- 94
I have had an apex Neptune controller operating since March 2016,that heaters wee connected to it the same day,set to come on at 77.7* and off at 78.8* with fallback to off, This morning I am woken up to find the temp at 82 and rising,the controller has turned the heaters on at 78 a higher temp setting than programmed and will not shut the heaters off. What is going on? Apec?? Shortly after purchas and installation .I had to spend over an hour on the phone with support to correct the corruption issue( it shut everything off at 20:20 one night)long distance charges on my tab!!now it's trying to boil everything in my DT, last night it also shut off the power heads for no known reason?the heaters are both titanium professional series t3-500 both new .thats a rapid temp Change of more than 3 degrees.why did it come on sooner than programmed?? Why won't it shut off?? The long distance bill was almost as much as the purchase price!does Neptune have shares in the phone company?only by unplugging the heaters from the apex can I get the temp to drop.
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