Won contests, received no prizes!

Reefer Reboot · Jul 11, 2021

On 5/5/2021 I won the $100.00 gift card from Live Aquaria.
On 5/10/2021 I won The GO & GRO Contest! WIN a Neptune Systems GRO Macroalgae Light!
It has now been 2 months and I have not received anything. No prizes, no communication from the sponsors running the contests, nothing , nada, zip, zilch!
After 1 month I contacted @revhtree and @Daniel@R2R who sent a reminder out to the sponsors. Still nothing but crickets!:mad:
@AVAST Marine and @Inkbird _Official were "Johnny on the spot" when I won from them. Thank you guys! Very upstanding!!
But @LiveAquaria and @Terence seemed to have completely ghosted their contest.
I've tried to be patient but this has gone on for too long for any kind of excuse like "COVID" to be plausible.
Has anyone else had a similar experience?

Daniel@R2R · Jul 11, 2021

Hi! @Reefer Reboot I'm sorry about the frustration (and I can imagine how frustrating that would be). This isn't something that typically happens, but that's not meant to be an excuse. I'll check on both of those missing prizes again tomorrow and we'll get it resolved for you.

LiveAquaria · Jul 15, 2021

@Reefer Reboot Thank you for reaching out to obtain the gift certificate details from the Voucher that was issued in May. We were happy to resolve this matter for you! If you near the expiration validity of May 2022 without using the certificate, let us know and we will extend it out for you. Have a nice weekend!

Reefer Reboot · Jul 15, 2021

Live Aquaria situation has been resolved. Thank you very much!:)
Still waiting for a response from Neptune.

Goaway · Jul 15, 2021

Lucky you. I never win anything but a bottle of soap. Maybe I just stink?

Seriously though, hope this gets resolved. None of these guys should have sanyone wait this long.

Reefer Reboot · Jul 15, 2021

Well it took me several years to win anything and then this happens, just my luck. ;Hilarious
I'm sure sooner or later, one way or another, it will get resolved.

Fishinwall · Jul 17, 2021

Come on Neptune!

revhtree · Jul 19, 2021

I'm getting you a resolution TODAY! I didn't know this wasn't resolved I am very sorry!

Reefer Reboot · Jul 19, 2021

I don't fault you Rev, you've already included Terence in our P.M.s, so he already knows about this and seems to be ignoring it. What I worry about more is the fact that by state and federal law you are the one who would be held responsible for their failures. Rest assured, I would not do that to you! So if it falls through, well, that's just bad publicity for Neptune and I relieve you of all responsibilities. I would like to suggest that in the future you get the prizes from them first so they can't put you in this position again. Anyhow, thanks for the great site here and have a good day.:cool:

revhtree · Jul 19, 2021

Reefer Reboot said:
I don't fault you Rev, you've already included Terence in our P.M.s, so he already knows about this and seems to be ignoring it. What I worry about more is the fact that by state and federal law you are the one who would be held responsible for their failures. Rest assured, I would not do that to you! So if it falls through, well, that's just bad publicity for Neptune and I relieve you of all responsibilities. I would like to suggest that in the future you get the prizes from them first so they can't put you in this position again. Anyhow, thanks for the great site here and have a good day.:cool:

Thanks but honestly this is my fault. I dropped the ball on it. Terence can’t see all these threads and posts as he’s busy running Neptune. I’ll update you later as he responded right back today after I sent him a text. They are good to the R2R community and have always taken care of the prizes.

revhtree · Jul 19, 2021

Reefer Reboot said:
I don't fault you Rev, you've already included Terence in our P.M.s, so he already knows about this and seems to be ignoring it. What I worry about more is the fact that by state and federal law you are the one who would be held responsible for their failures. Rest assured, I would not do that to you! So if it falls through, well, that's just bad publicity for Neptune and I relieve you of all responsibilities. I would like to suggest that in the future you get the prizes from them first so they can't put you in this position again. Anyhow, thanks for the great site here and have a good day.:cool:

Can you confirm flat mount bracket or a pipe mount bracket for your light? :)