Your opinion please

[Dominic Prezwanski]

So, I orded these fish online from a vendor I won’t mention yet.

I ordered a small/medium yellow tang and a medium Kole tang.

now when they arrived I found they were bigger than advertised. I rung the company and they apologized and said they would reimburse me for the fish after they received pictures.
Since receiving these pictures they said that they would only return 25% of the fish price cause they feel that the sizing is close enough.

What do you guys think?
What should I do moving forward?

I buy a certain size because of my tank size, keep them for a few years and donate the fish.

 

[Reef-junky]

I think you shouldn’t order fish that are to big for your tank then you wouldn’t have to move them or worry about the size of them.

 

[Crustaceon]

We’re talking 1/4” above what you ordered. I don’t see how a vendor is going to easily measure every fish they ship to even that level of precision without nearly stressing the fish to death before putting it in the box. They were pretty generous to refund 25% for fish that are probably worth more than what you paid for them IMO. Also as noted, why not just get fish that are appropriately sized for your tank or even better, get a bigger tank?

 

[biophilia]

I'm having a hard time imagining a tank scenario that would be simultaneously appropriate for a 4 1/4" tang, yet somehow inappropriate for a 4 1/2" tang.

 

[Copingwithpods]

I don't understand.

Yellow tang ordered 3 1/4 max and actually received one at 3 1/2. Just a 1/4in difference far with in the human error margin.

Second tang also 1/4 in over the maximum for its range.

25% off is generous as they could have sold both of those as large fish and made more money. I get it you wanted small fish and watch them from but this is just too picky.

 

[NowGlazeIT]

You should have got the small. I see no foul play. Many of us pay more for a larger fish

 

[vetteguy53081]

You got your moneys worth. Beautiful size as long theyre healthy.... they get my future business

 

[NS Mike D]

They both look within a 1/4" of advertised - sorry but I don't expect them to stress their livestock and put them on a ruler before packing (stressful enough). I've always considered livestock measurements an approximation.

It's like the person who tells the deli clerk to take a slice of ham off the scale that's reading 0.55lb and not 0.50lb

I'm also amazed you took the time to measure the fish over 1/4". That's some eyeballing there. Perhaps it was your expectations of the fish to be at the lower end of the range.

 

[JCOLE]

It's like the person who tells the deli clerk to take a slice of ham off the scale that's reading 0.55lb and not 0.50lb

I am usually the one who tells them to throw that extra slice back in!

 

[NS Mike D]

I am usually the one who tells them to throw that extra slice back in!

NO! Ask for the sample, this you get to eat it before they print the pricing label!!!

 

[Paulie069]

So, I orded these fish online from a vendor I won’t mention yet.

I ordered a small/medium yellow tang and a medium Kole tang.

now when they arrived I found they were bigger than advertised. I rung the company and they apologized and said they would reimburse me for the fish after they received pictures.
Since receiving these pictures they said that they would only return 25% of the fish price cause they feel that the sizing is close enough.

What do you guys think?
What should I do moving forward?

I buy a certain size because of my tank size, keep them for a few years and donate the fish.

It’s my opinion and my wife’s opinion that an extra half inch or inch is a good thing,, bigger is better

 

[NS Mike D]

It’s my opinion and my wife’s opinion that an extra half inch or inch is a good thing,, bigger is better

you added an extra 1/4" to the actual length, and your wife just agreed and went along with that. hmmmmm

just saying

 

[dbowman5]

here is my suggestion: realize that this Vendor disappointed you. accept their apology. Decide whether, if you were the vendor, you would have acted differently. Do you have any options for future purchases? If you knew that they were going to ship 'large' would you have ordered differently? Have you ordered from them in the past? If so, were you satisfied then?
If I am not satisfied, I mention it. If I don't like a service or product I find another vendor or ask more questions before I order the next time because I want to be sure we are on the same page. I like that you donate fish when they outgrow your tank. Maybe, after treatment, these can go to their next home right away and you can get what you truly want.

 

[Dominic Prezwanski]

Thanks guys. It’s the rationale I needed. Many good points and great analogies here.

I guess I expect too much sometimes.

I’ll finish the quarantine, mine and theirs! Hunt for some new fish when we all start venturing out again!

Thanks again!

 

[Dominic Prezwanski]

here is my suggestion: realize that this Vendor disappointed you. accept their apology. Decide whether, if you were the vendor, you would have acted differently. Do you have any options for future purchases? If you knew that they were going to ship 'large' would you have ordered differently? Have you ordered from them in the past? If so, were you satisfied then?
If I am not satisfied, I mention it. If I don't like a service or product I find another vendor or ask more questions before I order the next time because I want to be sure we are on the same page. I like that you donate fish when they outgrow your tank. Maybe, after treatment, these can go to their next home right away and you can get what you truly want.

You’ve hit the nail on the head there, I was hoping for smaller in the first place.

This is my first and probably for a while longer the last time I’ll order fish online.

Had I known they would ship a“large” I would NOT have ordered them.

We’re in lock down now which spurred this move.

 

[Dominic Prezwanski]

Whilst I have your attentions...

What do you think this is on the Kole...

As mentioned before I’m mid way through TTM and it’s just gone through it’s first 48hour prazi pro treatment.

 

[NS Mike D]

You’ve hit the nail on the head there, I was hoping for smaller in the first place.

This is my first and probably for a while longer the last time I’ll order fish online.

Had I known they would ship a“large” I would NOT have ordered them.

We’re in lock down now which spurred this move.

One other note. If you prefer the lower end of the published size range, call them or include that in the notes section most etailers have on the order forms. This way the clerk fulfilling your order can select according, like in this case, 2 1/2" rather than the ones over 4"

I think most shops will let you know upfront if that can meet your request.

 

[vetteguy53081]

Whilst I have your attentions...

What do you think this is on the Kole...

As mentioned before I’m mid way through TTM and it’s just gone through it’s first 48hour prazi pro treatment.

Looks like post injury. Should heal on its' own but melafix would also help heal

 

[BeMoto]

Might help not putting the fish in you hands over and over. You can remove there protective membrane by doing this.