Will an email be coming out regarding unfulfilled orders soon?
I sent a mass email out Wednesday evening but I think it went into a lot of people's spam folders.
Here's what it said
If you are receiving this message then you were supposed to have your order shipped out today. Unfortunately we had to cancel shipping today. After shipping 60 orders out yesterday we received an alert this morning that most of the orders were delayed due to FedEx hub overloads in Indianapolis and Memphis. We had to scramble with our shipper, FedEx and the customers to get as many packages delivered today as we could. By the end of the day only 20 have yet to be delivered. Because of this and the warning that our shipper gave we had to cancel your ship outs. And for some of you this is the second time we are canceling your ship out. It gives us great pain to do it as the team was here this morning ready to get them out. I do sincerely apologize for this. We just want the safest possible delivery we can get.
We appreciate your patience as we work towards getting your orders to you safely and as quickly as possible.
Please respond to this email to reschedule your shipment for a later date. We ship on Tuesdays and Wednesdays for the safest possible delivery.
Here is the alert from our shipper
But with Monday's holiday and a big storm sweeping across the Northeast I don't think we will attempt to ship on Tuesday. This past week had 20 out of 61 boxes delayed one day and 2 of those delayed 2 days. While many customers reported no deaths, some were not as lucky.
While we want to get your animals to you as quickly as possible, we also want the safest possible travels. I do apologize to everyone that has been waiting and we are doing our best to communicate with everyone.
Feel free to email us at [email protected] if you did not get the message above or have any other concerns.
I gotta be very honest with you. I am really bummed that I didnt buy any of your awesome corals. You guys had some of the best stuff and had some of the most expensive corals for dirt cheap as the promotional. No other vendor has done that. Their $5 dollars specials are usually some mass produced acan, zoa and other non in demand coral. Not @A Reef Creation , you put out there rainbow splices, Homewreckers...amazing. I am definitely all in on the next sale!Got it. Thank you. Texted back.
Send us a PM with one of your order numbers so we can make sure that you're on the list. Not always easy to match R2R usernames with order names.I hope my box is going out today!!!!