30% Aftersale going on now!!! Use Code YEAR2022 on the AREEFCREATION.COM website to receive the discount

Fatmike92

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Nice!!
 
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A Reef Creation

A Reef Creation

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Will an email be coming out regarding unfulfilled orders soon?

I sent a mass email out Wednesday evening but I think it went into a lot of people's spam folders.
Here's what it said

Hello,
If you are receiving this message then you were supposed to have your order shipped out today. Unfortunately we had to cancel shipping today. After shipping 60 orders out yesterday we received an alert this morning that most of the orders were delayed due to FedEx hub overloads in Indianapolis and Memphis. We had to scramble with our shipper, FedEx and the customers to get as many packages delivered today as we could. By the end of the day only 20 have yet to be delivered. Because of this and the warning that our shipper gave we had to cancel your ship outs. And for some of you this is the second time we are canceling your ship out. It gives us great pain to do it as the team was here this morning ready to get them out. I do sincerely apologize for this. We just want the safest possible delivery we can get.
We appreciate your patience as we work towards getting your orders to you safely and as quickly as possible.

Please respond to this email to reschedule your shipment for a later date. We ship on Tuesdays and Wednesdays for the safest possible delivery.

Thank you.


Team ARC

Here is the alert from our shipper

Screen Shot 2022-01-12 at 6.26.22 PM.png



But with Monday's holiday and a big storm sweeping across the Northeast I don't think we will attempt to ship on Tuesday. This past week had 20 out of 61 boxes delayed one day and 2 of those delayed 2 days. While many customers reported no deaths, some were not as lucky.
While we want to get your animals to you as quickly as possible, we also want the safest possible travels. I do apologize to everyone that has been waiting and we are doing our best to communicate with everyone.

Thank you.

Feel free to email us at [email protected] if you did not get the message above or have any other concerns.
 

Fatmike92

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I sent a mass email out Wednesday evening but I think it went into a lot of people's spam folders.
Here's what it said

Hello,
If you are receiving this message then you were supposed to have your order shipped out today. Unfortunately we had to cancel shipping today. After shipping 60 orders out yesterday we received an alert this morning that most of the orders were delayed due to FedEx hub overloads in Indianapolis and Memphis. We had to scramble with our shipper, FedEx and the customers to get as many packages delivered today as we could. By the end of the day only 20 have yet to be delivered. Because of this and the warning that our shipper gave we had to cancel your ship outs. And for some of you this is the second time we are canceling your ship out. It gives us great pain to do it as the team was here this morning ready to get them out. I do sincerely apologize for this. We just want the safest possible delivery we can get.
We appreciate your patience as we work towards getting your orders to you safely and as quickly as possible.

Please respond to this email to reschedule your shipment for a later date. We ship on Tuesdays and Wednesdays for the safest possible delivery.

Thank you.


Team ARC

Here is the alert from our shipper

Screen Shot 2022-01-12 at 6.26.22 PM.png



But with Monday's holiday and a big storm sweeping across the Northeast I don't think we will attempt to ship on Tuesday. This past week had 20 out of 61 boxes delayed one day and 2 of those delayed 2 days. While many customers reported no deaths, some were not as lucky.
While we want to get your animals to you as quickly as possible, we also want the safest possible travels. I do apologize to everyone that has been waiting and we are doing our best to communicate with everyone.

Thank you.

Feel free to email us at [email protected] if you did not get the message above or have any other concerns.

im sad. But I understand.
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A Reef Creation

A Reef Creation

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We are getting the green light from our shipper. Anyone that purchased a 1/19 Delivery will be shipping out today. Anyone that we had to reschedule shipping if you want your order to go out today please Text me at 716-207-0087 by 6pm EST to give the OK to ship. Otherwise we will email you after packing out orders today to see if you can receive Thursday. Put your name in the text so we can quickly find your info.
Thank you.
 

BroccoliFarmer

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Got it. Thank you. Texted back.
I gotta be very honest with you. I am really bummed that I didnt buy any of your awesome corals. You guys had some of the best stuff and had some of the most expensive corals for dirt cheap as the promotional. No other vendor has done that. Their $5 dollars specials are usually some mass produced acan, zoa and other non in demand coral. Not @A Reef Creation , you put out there rainbow splices, Homewreckers...amazing. I am definitely all in on the next sale!
 

tsouth

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10/10, ARC sales are never to be missed! You can win big, and at the end of the day - you don't feel bad about buying something huge to support them. I nabbed a $5 Angry birds, bought a holy grail. Thank you for always taking care of us ARCH ROCKS!
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A Reef Creation

A Reef Creation

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Update:

We got 20 orders out today and plan to get a lot more out tomorrow as long as these don't get hung up. I have to apologize again to everyone that has been patiently waiting for their order. Overwhelmed would be putting it lightly as to what we are going through on this end trying to keep track of who shipped, who needs to ship, replacements from delays, and the list goes on and on.

Anyone that purchased a ship module with delivery for 1/20 will be going out if we get the green light and I'm sending out a new mass email tonight to all the other people that have not shipped to see if they are able to receive on 1/20.

With the team reporting at 11AM EST we may just start calling you to see if we are a go no go.

Thanks
 
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A Reef Creation

A Reef Creation

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I hope my box is going out today!!!!
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Send us a PM with one of your order numbers so we can make sure that you're on the list. Not always easy to match R2R usernames with order names.

Everyone who had purchased a module for delivery tomorrow will be going out, and we should have contacted anyone who is still waiting on a postponed shipment to arrange a new date.
 

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