Acrylic tank damage during shipping

[JumboShrimp]

When you call them, use persuasive language. Stop calling it a "scratch." Refer to it as what it is-- a "deep gouge."

 

[Joe Glass Cages]

@Lowell Lemon @Joe Glass Cages what do you guys think?

ouch. such a bummer. I wouldn't use the tank. sounds like the manufacture is replacing and a claim filed with the carrier. everyone doing the right thing.

 

[ryewalk84]

Now I’ll have to figure out how to offload the thing because it doesn’t sound like anyone will take it back.

 

[areefer01]

Now I’ll have to figure out how to offload the thing because it doesn’t sound like anyone will take it back.

I think it was mentioned before you could give it away for a reptile tank. Something non water.

Having said that if it was me I would take my sawzall and cut it into pieces and waste it. The manufacture is making me a new so no need to profit from it. It can't hold water so limited in what it can do.

Edit: this is, of course, that the builder said to waste it. I would make sure I have that documented before busting out the sawzall.

 

[Biokabe]

They’re rebuilding it. I just don’t want to risk it with where it’s going. Maybe I’ll have 2? Sounds like they won’t take this one back. thanks for all the input. Not looking forward to waiting again even though it’s only 2-3 weeks this time.

Not too unusual to not take something like that back. Sounds like they're taking you at your word and rebuilding the tank, but if there's even a chance of it not being usable they don't want to eat the expense of shipping it back. They can't sell a gouged-out tank as a new tank, so they'd have to sell at a considerable discount and that might not even cover the cost of shipping it back.

If you just want that tank off your hands, you could probably post it up on a local marketplace for a nominal fee and local pickup, and as long as you advertise that it's really only suitable for a non-wet application, you're still likely to find a taker.