Hey everyone, I ordered Brittle Star fish from addictive reef keeping and when my ordered finally arrived after all the postal mail delays the starfish were dead and all but disintegrated in the bag. I mailed Addictive reef keeping four days ago about it I have not heard back from them yet. I don’t know if it is because of the holiday that responses are slow or if they are usually tough to get response from. Has anyone dealt with them before in past as far as trying to reach them.
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Addictive Reef Keeping site
- Thread starter ScottyD36
- Start date
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Frozen Tundra Reef Dreams
Active Member
website says 5 days handling time due to covid. 12 days later not even shipped. when I asked on the 10th he said he was working on orders from the 5th. last night i ask he says hes on orders from the 3rd. now he says 20 days handling time.
i said im done with the runaround, refund. and he likes all my fb posts when I call him out etc. eneded upmgetting marco rocks instead
i said im done with the runaround, refund. and he likes all my fb posts when I call him out etc. eneded upmgetting marco rocks instead
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I was happy with the rock I got but his customer service is highly lacking.
iMi
Well-Known Member
That "what you see" photo is painfully oversaturated. The rock you got still looks good.
ThePurple12
Valuable Member
I ordered some algae. He shipped it out 2 days later than he told me he would, and it took him like 5 days to reply when my order arrived dead...not his fault, but customer service isn't great.
rwheeler0213
New Member
Ordered 5 cups of Chaeto from him and he sent 1 cup. I've emailed him twice and have received responses both times that he'd send the other 4 soon. 2 months now and he hasn't sent the order. So obviously he took my money with every intention of ripping me off. Disputed the charge in my Amex and got my money back.
OP
OP
ScottyD36
Well-Known Member
- Joined
- Jun 7, 2020
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yea he sent my brittle starfish a second time and they arrived dead again and was delayed I didn't even waste my time contacting him a second time and just marked it down as someone's ill never do business with again.
Frozen Tundra Reef Dreams
Active Member
took a month to ship something that could be boxed up and addressed in 5-10 minutes tops. STAY AWAY from this dude
Johnny Nice Guy
New Member
!!!
I’ve had all kinds of trouble with his rock. It got a 1 year cure time and has been in the tank for 10 months and it’s still acting like it came out of the quarry 6 months ago. Definitely don’t recommend it.
I think it may have something to do with how he power washed the rock. I’ve never had rock bind PO4 for this many months. Initial I thought it may have been the bacteria I cycled the rock with, but when I found out he power washed the rock I’m thinking it may have something to do with that, because almost all my tanks have been dry Marco rock, and although the rock is difficult IMO, I’ve never had it act like this.
I agree with the rest of the comments. The guy lacks customer service skills, and was honest a jerk when I had a brief conversation with him.
I think it may have something to do with how he power washed the rock. I’ve never had rock bind PO4 for this many months. Initial I thought it may have been the bacteria I cycled the rock with, but when I found out he power washed the rock I’m thinking it may have something to do with that, because almost all my tanks have been dry Marco rock, and although the rock is difficult IMO, I’ve never had it act like this.
I agree with the rest of the comments. The guy lacks customer service skills, and was honest a jerk when I had a brief conversation with him.
cschumaker
Community Member
2024 update. Things haven’t changed. Didn’t receive all of my order and was told he knew he left the coral out of the shipment because the box was full…and didn’t communicate as such. Had to ask where it was. Later said he would have had to use a second 8x8x8 box so just left it out.
Had to ask multiple times about when order was going to ship and ask if I was going to get a refund for what I didn’t get. He did refund promptly after that though.
I’ll go elsewhere from now on. Wish I had seen this thread before I ordered.
Had to ask multiple times about when order was going to ship and ask if I was going to get a refund for what I didn’t get. He did refund promptly after that though.
I’ll go elsewhere from now on. Wish I had seen this thread before I ordered.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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