AI Edge 44hd failed

[winzig]

I have an AI Edge 44hd that isn't even a year old and it stopped working.
When the power supply is plugged into the light the green led on the power supply faintly flickers.
When I disconnect the light from the power supply the green led on the power supply is as it should be,bright green steady on.
I am assuming that it's the power supply so I ordered a new one.....time will tell tell.
Any one else had this occur?

 

[gcarroll]

I have an AI Edge 44hd that isn't even a year old and it stopped working.
When the power supply is plugged into the light the green led on the power supply faintly flickers.
When I disconnect the light from the power supply the green led on the power supply is as it should be,bright green steady on.
I am assuming that it's the power supply so I ordered a new one.....time will tell tell.
Any one else had this occur?

Why would you order another one? It’s still under warranty. A simple reach out to Aquaillumination will surely have you taken care of?

 

[winzig]

Why would you order another one? It’s still under warranty. A simple reach out to Aquaillumination will surely have you taken care of?

tried two weeks ago, got nothing back.

 

[gcarroll]

Why would you order another one? It’s still under warranty. A simple reach out to Aquaillumination will surely have you taken care of?

tried two weeks ago, got nothing back.

I’m curious, what was your method of contact?

 

[winzig]

I’m curious, what was your method of contact?

support was emailed

 

[gcarroll]

I’m curious, what was your method of contact?

support was emailed

Try calling tomorrow.

Hours:
Monday to Friday
9 am to 5 pm EST (UTC -5)

Customer Service:
[email protected]
+1 (515) 393-6703 Call or Text

 

[winzig]

Try calling tomorrow.

Hours:
Monday to Friday
9 am to 5 pm EST (UTC -5)

Customer Service:
[email protected]
+1 (515) 393-6703 Call or Text

Thank you

 

[gcarroll]

They also have an AI chat box right in the MyAI app.

 

[winzig]

They also have an AI chat box right in the MyAI app.

I use the Mobius app