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You need to reset it by pushing the reset button.so I got bought this used AI prime but the indicator is just red and doesn't let me do anything to it, I can't turn the lights on for my tank and I also can't connect to it
You need to reset it by pushing the reset button.
Info on getting it set up on the app
AI-Fi Light: I bought a used light and can't add it to myAI
Overview Any AI-Fi device purchased used will need to be factory reset and removed from the previous owner's account before being configured on your myAI account. Start by contacting the prior own...support.aquaillumination.com
Did you see it working when you bought it from the seller?I tried this already but nothing happens, the light doesn't start flashing, it just stays a solid red.
yea I was holding on to it for awhile, what do you think I should do?You did hold reset button down for a while right? Sometimes it takes a while to start resetting like 15 seconds...
yea I was holding on to it for awhile, what do you think I should do?
dang, well thanks anywaysSounds like he sold you a broken light man. If its under a year old you might be able to get warranty?
Did you see it working in person when you bought it?yea I was holding on to it for awhile, what do you think I should do?
I got it off Facebook market placeDid you see it working in person when you bought it?
Hopefully you bought on an app/site that will help you get a refund.
The AI warranty only applies to original purchaser "This limited warranty applies only to the original purchaser and is not transferable from the original consumer purchaser."
I would try the reset a few more times in different ways. Hold it down a good 30 seconds or longer. Also try like @El_reverde says.I got it off Facebook market place