Ai prime lense melted

Stephen Reed · Mar 11, 2019

I’ll start out by saying I really like this little light, the WiFi can be hit or miss but I don’t think it’s something you should be messing with daily. My ai prime is only 6 months old at the most. last night when I was feeding my tank I noticed in the reflection that 2 less were a lot crisper then the others so I turned the light off an removed it from the canopy, to find that the 2 purple/uv leds had melted the lense. It still fully functions an adjust the same as before idk if it was a faulty lense or what. I’m gonna see if I can contact customer service an see what they can do. Any one heard of this? I couldn’t find anything

Capitol Reef Corals · Mar 11, 2019

Hm first time I have seen something like this on an AI Prime. I currently have 8 of them with no issues for the past couple of years. I've heard that some people get a red flashing light (which basically means the unit is dead) and calling up the AI support and they were happy to send them a replacement. I'd definitely give them a call and see what they can do.

BTW I had that red flashing light thing on a couple of my primes, but I just unplug and plug back in and it has always worked for me. Haven't been getting that at all recently with the new firmware updates.