Great if you've got the space for it - I think I'd want a phone call before that shipped!sorry that size was sold out, so here's the next step up free.
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Great if you've got the space for it - I think I'd want a phone call before that shipped!sorry that size was sold out, so here's the next step up free.
Great if you've got the space for it - I think I'd want a phone call before that shipped!
I apologize for not updating you and I understand your frustration. I’ve spoken to our logistics department and they informed me they are backed up, but this still doesn’t solve our solution. I informed them to ship out your aquarium first thing tomorrow for us and they will get it done.
Again I do apologize for not updating with anything and my team will be working on this.
I realize there have been issues, and I was happy to hear from you immediately once we both found out that the 2nd tank was damaged during shipment, but considering this order was placed on September 17th, and it's now October 23, 5 days since you guys were informed tank #2 was damaged, I find this to be a bit disrespectful. Busy or not, the last 5 days should have been ironing out the details on how to fix this and getting a new tank shipped out, not just waiting until you guys have time to get to it. That's honestly extremely disappointing. A new tank should have been shipped the next day after you had a chance to talk with logistics and fix the packing issues, let alone 5 days later.
I agree with you. Much nicer then I would be, but I am a jarhead with no sense of decency lol.The bad with the good. It's been 5 days since I learned about the broken second tank and reached out to Paul at IM.
His response:
Needless to say I was not exactly happy about that. My response:
I don't think I'm being unreasonable at this point?
I agree with you. Much nicer then I would be, but I am a jarhead with no sense of decency lol.
I was a squid and got used to dealing with you guys, so I had to learn how to speak in little words that weren't provocative
After my day today, I needed that laugh.
I was a squid and got used to dealing with you guys, so I had to learn how to speak in little words that weren't provocative
It was a bit harsher than I would have written, but definitely not as harsh as others would have been on their second attempt at a tank. FWIW, when I had my issues with JBJ there were several delays and they were always out of stock waiting for shipments from China. The whole process took 7 months and the third tank was the charm. Throughout, I never expressed any anger. It was a different approach for me (I am generally very impatient). My feeling was as long as I was eventually taken care of, the only loss was time. Plus, my return to reefing was partially about striving to be more patient. It was a real test. The fact that they upgraded me to a larger tank or a newer model each time really helped me stay at peace. In the end I am extremely happy with the working tank I received. And it was about $600 greater in value than my original purchase. Worth the wait.
My best advice to you is IM seems like a solid company. Stay patient and they will take care of you. Perhaps next time you correspond, when you feel emotion, translate that into asking for any way they can compensate you for the delay. They have tons of small products and maybe you can get some tossed in. I always felt my being patient with JBJ led to the upgrades I received.
EDIT: I note their response to you was crap and certainly, directly led to your response.
Just ghosting right now;Stig
Hey! Us puddle pirates are more like .75. Sheesh, the disrespect I tell ya!!!I've always enjoyed the banter between fellow service members. Let somebody who wasn't a service member make jokes though and it turns into 4.5 branches (Gotta count the CG kinda) against 1.
Hey! Us puddle pirates are more like .75. Sheesh, the disrespect I tell ya!!!
Agreed, right to the point without aggressive tone.The bad with the good. It's been 5 days since I learned about the broken second tank and reached out to Paul at IM.
His response:
Needless to say I was not exactly happy about that. My response:
I don't think I'm being unreasonable at this point?
That's fair, you sparked a brain dump with something in your build thread and I kind of threw up all over the place last week
He shot me an email back and let me know he'd swap the pump for the ATO system.