ANOTHER Red Sea Reefer Max Failure

[Ziggy17]

It’s not a perfect plan, but who knows how many times you will have to go through this.
The warranty is actually no big deal. The buyer just registers the tank in their name and takes a picture of your original bill. If he needs to make a claim, he just uses the sales receipt for the store and transaction numbers, but the tank itself is in their name. They don’t cross reference that when you make the claim….

Or just sell it new with no warranty at a discount…

Either way, I wish you the best my friend.

 

[nickng]

Yikes, got to be a silicon adhesive issue. Sub-standard adhesive

It's just a poor design. Silicone only is asking for failure. It needs a support frame or something.

That’s so ridiculous. Just to confirm, when they replaced the last one, they replaced it with a G2+?
Either way, bite the bullet, buy a new tank, set it up and transfer everything into it. Get Red Sea to send you a new one, But leave it in the original packaging and sell it for as close to retail as you can. Use the $ to offset the cost of the new (not Red Sea) you set up.
I’m a seal survivor as well. The G2 is holding up fine, but I went and bought a Waterbox 150. Once I get that going, I’m selling the RS for 50% of retail as it’s used. I’ll be out of pocket but I didn’t think it through when the seam failure happened. I just went ahead and set the new one up. In hindsight, I would have done it the way I suggested to you.

I lost fish and coral with mine as well, hopefully your losses this go will be minimal or none.

A 425 G2+. They sent me the full setup, cabinet, sump, the works. I have 4 years of warrantee left so they will have to do something..again. The problem with your suggestion is 1. Warrantee is void if I sell. 2. It comes on a pallet so shipping is totally out of the question. HAVE to be local only. But yeah I can't go through this again. I've got over $10k in gear and thousands in fish and coral. Once this is "resolved" it might be time to go to my local and offer him a sweet package deal and be done with it.

At the beginning when I saw reports of red sea tanks leaking I thought it was just because of the floating panel. That was until the one at my lfs failed! It was sitting on a custom welded industrial metal stand! on level tiled concrete foundation. The silicone peeled at the top left/right hand corner of a perfectly leveled red sea 350 tank. Also the silicone peeled of easily at certain spots. Because the glass was excellent condition, someone at lfs decided to take the whole tank apart and redo the silicon using proper silicon adhesive and found out the the silicon peeled off easily at some places. Conclusion was that either the silicon was sub-standard or silicon was not applied properly or glass wasn’t cleaned properly prior to application of silicone.
Given that there are so many similar cases of failure even cases of delamination on some of the premium reefer S G2+ series, I’m inclined to believe it’s poor quality silicone adhesive.

 

[H.E. Pennypacker]

For what it’s worth, I’ve had my Max Nano G2 up and running for a year, and it’s been amazing and silicone still looks great. The plug-and-play setup with the RS ATO, fleece roller, and skimmer has worked flawlessly. It’s been a huge improvement compared to my previous IM tank, which I almost threw out the window. I don’t have to fiddle with anything.

 

[Cranie]

UPDATE: Red Sea is sending ANOTHER G2 tank. I asked "if G3 is better why not replace it with that instead of another G2 which has failed on me twice now?" Response: If you wanted to upgrade to a Reefer 425 G3 system, we can apply the MSRP of the Reefer 425 G2 glass replacement ($1,569.75) as a credit toward the cost of the G3 system. This would leave a pre-tax remaining balance of $1,929.25.

I told them to just send the G2.

I'd LIKE to get an acrylic replacement that fits on this stand. Just not sure WHICH one would be good.

 

[BeanAnimal]

"customer service"


Do yourself a favor, give it away or sell it and get a Glass Cages tank.

Peace of mind after two failures and a response like that is priceless.