Okay.... I'm trying my best to remain caaaaaaaaalllllllmmmmm............. goosfrabaaaah.................
Ever since my power outage a week ago, I have been having issues keeping my Apex connected to fusion. The Apex shows orange light on both sides. I have done the 1 second reset and the 10 second reset (not the factory reset) about 50 bagillion times. Tried different USB ports. Tried the hardwire and wifi all with the same result - connected for less than 12 hours and then disconnected again. Now, it hasn't connected in 2 days straight. Lights still remain orange.
I have reached out to Neptune several times. They keep giving me instruction to get this and that info and none of it I can get because it won't connect!!!
I just want to know if my hardware is broken or if their website is broken. I know it's not my WIFI because my reeflink/MP40s are in close proximity and same WIFI setup with no issues.
Any help appreciated before I rip this thing off my wall and throw it out the window.
Ever since my power outage a week ago, I have been having issues keeping my Apex connected to fusion. The Apex shows orange light on both sides. I have done the 1 second reset and the 10 second reset (not the factory reset) about 50 bagillion times. Tried different USB ports. Tried the hardwire and wifi all with the same result - connected for less than 12 hours and then disconnected again. Now, it hasn't connected in 2 days straight. Lights still remain orange.
I have reached out to Neptune several times. They keep giving me instruction to get this and that info and none of it I can get because it won't connect!!!
I just want to know if my hardware is broken or if their website is broken. I know it's not my WIFI because my reeflink/MP40s are in close proximity and same WIFI setup with no issues.
Any help appreciated before I rip this thing off my wall and throw it out the window.