Anyone in AquaBiomics Batch 60?

[Tuna Melt]

Has anyone gotten their AcquaBiomics results back from batch 60? I sent my sample in on September 30th, results were initially expected on October 20th, but the "results date" was continually pushed back and now shows November 29th. The website has shown "Data in hand! Reports within 24 hours." for more than a week. Still have not gotten anything. I wonder if there has been a mix-up with my sample or if this is everyone's experience? I've sent 4 (patient and understanding), emails over the last week with no response. Candidly I've been terribly disappointed with their customer service.

 

[GlassMunky]

Has anyone gotten their AcquaBiomics results back from batch 60? I sent my sample in on September 30th, results were initially expected on October 20th, but the "results date" was continually pushed back and now shows November 29th. The website has shown "Data in hand! Reports within 24 hours." for more than a week. Still have not gotten anything. I wonder if there has been a mix-up with my sample or if this is everyone's experience? I've sent 4 (patient and understanding), emails over the last week with no response. Candidly I've been terribly disappointed with their customer service.

mirrors my experiences with them exactly. terrible customer service, horrendously long wait times, and i even had them give me back 2 totally different results when i sent them in the same water sample labeled differently.
overall they are just a giant waste of money.

 

[Tuna Melt]

mirrors my experiences with them exactly. terrible customer service, horrendously long wait times, and i even had them give me back 2 totally different results when i sent them in the same water sample labeled differently.
overall they are just a giant waste of money.

Seems like others have had similar experiences. Really unfortunate because it could be an excellent tool if its accurate (which your 2 different results for the same sample suggest not).

Aquabiomics - Very poor experience, stole my money

I feel that I've given @AquaBiomics a fair chance to make this situation right but they have chosen to ignore my emails. I purchased a Microbiome – Snapshot test kit on July 2nd 2023. I sent in my sample and it was confirmed as received by @AquaBiomics on July 17th 2023. I got an automated...

www.reef2reef.com

Aquabiomics - No report, no support

So I didn't want to write this review. TLDR; I have no report at all, and they aren't responding to my emails. I ordered the kit on 3/12, way back in March. It arrived and I performed the sampling on Sunday, 3/19. I registered it the same day (Sample 1000860 - I have the email confirming this)...

www.reef2reef.com