Apex cor pump stopped working?

[musaabi]

I was getting weird temp readings from my apex controller and checked the temp before going to bed with an infrared temp sensor. Apex was reading 89 degrees but the infrared was reading 80(which is what it’s set to)
This morning apex reads 85 so I went and checked the display temp, reading at 71 in the display and sump is at 85!

I notice the return pump is off and I check apex. It’s reading that it’s running at 1% even though scheduled to run at 75%. I don’t see a reason it would have switched has I haven’t changed anything. Weird part is it wasn’t even running at 1% it was completely off. Disconnect and reconnect the pump and starts back up. Anyone experience this before?

 

[RoanokeReef]

Mine did funny things like this when the driver was going out on my Cor 15. Are you using the 15 or the 20?

 

[musaabi]

Mine did funny things like this when the driver was going out on my Cor 15. Are you using the 15 or the 20?

The 15

 

[musaabi]

So I should plan on getting a new pump? Man it hasn’t even been that long maybe 2 years and I do maintenance

 

[areefer01]

Open a ticket with Neptune Support. This way you can get into their queue.

Other than that I'm not exactly sure what the question is. You are talking about weird temp readings then talk about a pump. You mentioned a Cor 15 return pump.

• Configuration. Are you using custom code? If so can you paste it here? If not, double check the schedule
• Feed mode. Do you have any feed modes that adjust the return pump? Was it accidentally triggered manual or by another task?
• You mentioned disconnecting and then reconnecting and it working. Sounds like that is recycling power?

 

[DrkNMighty]

So I should plan on getting a new pump? Man it hasn’t even been that long maybe 2 years and I do maintenance

Maybe send a message over to their customer service team and explain what you experienced. Maybe they can point to if it was a software or hardware issue.

 

[musaabi]

Open a ticket with Neptune Support. This way you can get into their queue.

Other than that I'm not exactly sure what the question is. You are talking about weird temp readings then talk about a pump. You mentioned a Cor 15 return pump.

• Configuration. Are you using custom code? If so can you paste it here? If not, double check the schedule
• Feed mode. Do you have any feed modes that adjust the return pump? Was it accidentally triggered manual or by another task?
• You mentioned disconnecting and then reconnecting and it working. Sounds like that is recycling power?

Sorry for the confusion. The temp reading is background on how I found the device not working as intended.

If Output vFeed = ON Then 1
If Output Manual_feed = ON Then 1
If FeedA 000 Then 1
If FeedB 000 Then 1
If Main_s CLOSED Then OFF
If EM_SW CLOSED Then OFF

V feed and man feed are timed and turn off after 5 minutes.

Last nights last log reading and then this morning when I turned it off from the app then physically reset the power but disconnecting. Logs aren’t showing that it went back down

 

[areefer01]

Sorry for the confusion. The temp reading is background on how I found the device not working as intended.

If Output vFeed = ON Then 1
If Output Manual_feed = ON Then 1
If FeedA 000 Then 1
If FeedB 000 Then 1
If Main_s CLOSED Then OFF
If EM_SW CLOSED Then OFF

V feed and man feed are timed and turn off after 5 minutes.

Last nights last log reading and then this morning when I turned it off from the app then physically reset the power but disconnecting. Logs aren’t showing that it went back down

Thank you. You mentioned that it was running but at 1%. Your code has it set so my guess is something is wrong with it. Did you make any changes recently?

I think you may need a Fallback ON as the first line but I would check with Neptune. The Fallback command tells an output in an AquaBus module what to do if that module loses communication with the Apex.

Also may need to double check that but I am pretty sure that is it.

 

[RoanokeReef]

So I should plan on getting a new pump? Man it hasn’t even been that long maybe 2 years and I do maintenance

No, I doubt you need a whole pump. Reach out to Neptune even though it's out of warranty. Chances are they will send you the driver at a discounted rate.

This code didn't work in my case but maybe it will for you, add it to your alarms but rename cor to whatever you have your pump named -
If Error COR Then ON

 

[BryanM]

My cor-20 power supply died... and they run HOT, at least mine did. I would suspect power supply.

The pump itself is easy enough to take apart and inspect/clean... but they seem fairly bulletproof.

 

[RoanokeReef]

My cor-20 power supply died... and they run HOT, at least mine did. I would suspect power supply.

The pump itself is easy enough to take apart and inspect/clean... but they seem fairly bulletproof.

15 doesn't have a power supply, plugs into the EB via 1Link

 

[musaabi]

Thank you. You mentioned that it was running but at 1%. Your code has it set so my guess is something is wrong with it. Did you make any changes recently?

I think you may need a Fallback ON as the first line but I would check with Neptune. The Fallback command tells an output in an AquaBus module what to do if that module loses communication with the Apex.

Also may need to double check that but I am pretty sure that is it.

It’s been working for the past year and half with no issues and I have power blips sometimes due to high wind and never had this issue before. It seemed strange, I thought it was a bad temp sensors then this morning I thought the override for the heater kicked on(which I have to always be on). The pump when running at 1% still has SOME flow which is my feed mode, this was reading 1% in the app but the RPM, Wats, and temp reading for the pump was at 0 and no flow at all. I’ll file a ticket with apex and see what they come back with. I’m thinking it may be a driver issue and not a pump and the hard power reset temporarily fixed it.

 

[BryanM]

15 doesn't have a power supply, plugs into the EB via 1Link

Well that's nifty.... I didn't know that.

 

[musaabi]

Well that's nifty.... I didn't know that.

Same body overall just slightly less power. 1500 compared to 2-2500 I think?

 

[RoanokeReef]

You can actually change the 15 -> 20 by adding the Cor 20 driver and power supply. Pump body is exactly the same.

 

[areefer01]

It’s been working for the past year and half with no issues and I have power blips sometimes due to high wind and never had this issue before. It seemed strange, I thought it was a bad temp sensors then this morning I thought the override for the heater kicked on(which I have to always be on). The pump when running at 1% still has SOME flow which is my feed mode, this was reading 1% in the app but the RPM, Wats, and temp reading for the pump was at 0 and no flow at all. I’ll file a ticket with apex and see what they come back with. I’m thinking it may be a driver issue and not a pump and the hard power reset temporarily fixed it.

Post the code in the ticket as well. I still feel a Fallback is needed. I have one in mine not that makes a difference.

Do you have any other Cor pumps? If so you could swap out the driver or body. I run 2 x Cor 15's and 1 x Cor 20. The Cor 20 is my return the 15's are a skimmer and refugium. I take the skimmers pump offline, clean, then swap with the refugium, clean that one and then rotate with the return, clean and finally bring the skimmer back online. The motor blocks are all interchangeable which is nice. The Cor 20 has the power supply on the driver to give it a bit more power so it can run at 2,000 GPH.

 

[musaabi]

Post the code in the ticket as well. I still feel a Fallback is needed. I have one in mine not that makes a difference.

Do you have any other Cor pumps? If so you could swap out the driver or body. I run 2 x Cor 15's and 1 x Cor 20. The Cor 20 is my return the 15's are a skimmer and refugium. I take the skimmers pump offline, clean, then swap with the refugium, clean that one and then rotate with the return, clean and finally bring the skimmer back online. The motor blocks are all interchangeable which is nice. The Cor 20 has the power supply on the driver to give it a bit more power so it can run at 2,000 GPH.

I don’t. I tried the fallback but it just deletes it from the code.

 

[RoanokeReef]

Fallback has to go in the Basic view section where the TDATA is. Sounds like you're adding to the Advance section.

 

[musaabi]

Fallback has to go in the Basic view section where the TDATA is. Sounds like you're adding to the Advance section.

Yeah looks like I was. What’s the Tdata?

 

[RoanokeReef]

Yeah looks like I was. What’s the Tdata?

Thats the programming for the pump speed/time you set in the wizard