i wanted to say the same thing but didnt want to type it out. Most people are not IT minded and if there are sooo many variations on wifi setup that problems will arise. I would bet a huge volume of problems are fixed just by pointing people in the correct place.
You want bad customer service?? Buy a ford 150. Mine spit two sparks plug out of the head...weird? no.. design flaw they eventually lost a class action lawsuit against. Then my windshield started leaking for no reason (as did 10s of thousands of others)...because sealing a windshield is some kind of magic of only the latest technology. Wherr does it leak? onto the brain of my truck. Frys it, truck wont run. Call the dealership.. yeah, those are on backorder.. will be about 6 MONTHS!! what the heck..WHY? Yeah, been a lot of those going bad and they just didnt make enough. That is on a 35k truck. Now THAT is poor customer service.
You want bad customer service?? Buy a ford 150. Mine spit two sparks plug out of the head...weird? no.. design flaw they eventually lost a class action lawsuit against. Then my windshield started leaking for no reason (as did 10s of thousands of others)...because sealing a windshield is some kind of magic of only the latest technology. Wherr does it leak? onto the brain of my truck. Frys it, truck wont run. Call the dealership.. yeah, those are on backorder.. will be about 6 MONTHS!! what the heck..WHY? Yeah, been a lot of those going bad and they just didnt make enough. That is on a 35k truck. Now THAT is poor customer service.