Apex eb832 issue

[scooter24]

Power went out then come back on, when It come back on my eb8 had no power to the outlets. The breaker on the back isn't tripped and I have power to the eb8. I can go into the app and manually turn on and off each outlet and the little lights will go on and off but there is no power to them. I did a factory reset and updated the eb8 like 5 times and nothing seems to work. After the reset I went on my computer and I saw that there is a red (!) On the eb8 tile but idk what it's for. Anyone have fixed this before or is this eb8 shot. Im guessing its shot and if thats the case ill probly try a different controller since every review i see about these are terrible.

 

[Biglew11]

Here's a recent post fixing a bad EB832.
https://www.reef2reef.com/threads/f...does-have-functional-indicator-lights.786304/

 

[scooter24]

Here's a recent post fixing a bad EB832.
https://www.reef2reef.com/threads/f...does-have-functional-indicator-lights.786304/

Thank you for this! I'm 100% certain yhe 12v power supply is bad i have every issue that is in the post. I can still controll my 24v ports and they click but the 12v are dead. I have the $7 board on its way now. Neptune wants hundreds to fix or give me a discount on a new one. Ill just replace the $7 part now. Thank you.

 

[minus9]

Keep us posted on the repair. I really think Neptune needs to update these with better parts or simply upgrade the whole unit.

 

[scooter24]

Keep us posted on the repair. I really think Neptune needs to update these with better parts or simply upgrade the whole unit.

Agreed, with what we pay there should be no reason for all these issues.

 

[Surfpulse]

I had to send mine in, they gave me a discount on a new one. But they really need o be build better, maybe like GHL. Like the dose, why is it so big and only 2 heads.. lol

 

[aznreef99]

Power went out then come back on, when It come back on my eb8 had no power to the outlets. The breaker on the back isn't tripped and I have power to the eb8. I can go into the app and manually turn on and off each outlet and the little lights will go on and off but there is no power to them. I did a factory reset and updated the eb8 like 5 times and nothing seems to work. After the reset I went on my computer and I saw that there is a red (!) On the eb8 tile but idk what it's for. Anyone have fixed this before or is this eb8 shot. Im guessing its shot and if thats the case ill probly try a different controller since every review i see about these are terrible.

I had 3 EB832 that are bad, same issue you are Having. I just bought new ones to replace them. Have not had the time to getting them fix. This seemingly common issue

 

[scooter24]

I had 3 EB832 that are bad, same issue you are Having. I just bought new ones to replace them. Have not had the time to getting them fix. This seemingly common issue

I would follow the link that was posted in the comments. If you're a diy person this should be a simple job for you as long as it fixes it. I believe it will fix my issue and I cant wait for the part to get in.

 

[Woodneers]

DC Power supplies in my experience don’t like fluctuations in the incoming AC voltage. We change power supplies quite often at work and it is usually after the power shuts off unexpectedly. Luckily it’s an easy fix!

 

[aznreef99]

I would follow the link that was posted in the comments. If you're a diy person this should be a simple job for you as long as it fixes it. I believe it will fix my issue and I cant wait for the part to get in.

I am glad that i still saved all 3 EB. I will play around with one soon. Am not that handy when it comes to things like this

 

[scooter24]

I am glad that i still saved all 3 EB. I will play around with one soon. Am not that handy when it comes to things like this

Can't hurt to try

 

[scooter24]

DC Power supplies in my experience don’t like fluctuations in the incoming AC voltage. We change power supplies quite often at work and it is usually after the power shuts off unexpectedly. Luckily it’s an easy fix!

Im not an electrician or even like electronics is there a way to make a more stable incoming supply?

 

[Woodneers]

Im not an electrician or even like electronics is there a way to make a more stable incoming supply?

Not really. You could get super fancy and run an external power supply but that would take even more work and knowledge of electronics. Not hard for someone with experience but someone without experience is a whole new story! In this case I’d say swap with a replacement like the post shows. It’s not hard just practice patience and take photos. You will do just fine.

 

[Surfpulse]

I am glad that i still saved all 3 EB. I will play around with one soon. Am not that handy when it comes to things like this

Ill have to check it out for the next time it will happen. It will

I sold mine on ebay after i could not figure it out.. Any money was better than none

 

[Biglew11]

You can plug these into a computer ups (un-interuptable power supply). This will clean the incoming voltage and provide some backup when power goes out. You can set the apex to turn off non critical things to conserve power.

As stated above electronics really do not like to be turned on and off. A lot of it has to do with the surge of power going through the transformer.

 

[aznreef99]

Here's a recent post fixing a bad EB832.
https://www.reef2reef.com/threads/f...does-have-functional-indicator-lights.786304/

#minus9

 

[MadeForThat]

Hey guys, if you do have success with the swaps please post in the thread about repairs, it helps inspire others to try too. It also helps me feel good about it haha

 

[scooter24]

Ok, I orderd the converter that was thought to be bad, I followed the thread posted above. It's was $7 on Amazon and took maybe 35 min to replace. I have to say this my eb832 is now back up and running and is working as intended!!! So excited now!!

 

[BZOFIQ]

I had 3 EB832 that are bad, same issue you are Having. I just bought new ones to replace them. Have not had the time to getting them fix. This seemingly common issue

That's $800 in tossed equipment. Ouch!

How can you trust something like this when going away?

 

[minus9]

That's $800 in tossed equipment. Ouch!

How can you trust something like this when going away?

Exactly!