On June 9th, I opened a ticket that my Apex stopped logging and I could figure out the problem. Support eventually told me my Apex was defective and sent me a new one. I am not happy they charged me both a deposit and shipping even though this was under warranty, but the real problem is I am leaving on vacation in a week. I have a reliable house sitter who knows nothing about aquariums, and a few reef-friends I might be able to get a hold of, but really can't count on. So far, the replacement Apex is worse than the original.
My decision is either to leave the new Apex and hope support resolves my problem and it lasts while I am gone, or switch back to the known defective Apex that would be okay if it worked the way it used to for the duration of my vacation, or disconnect both and try to get my old doser which was on its last leg to replace my DOS, timers for lights, etc. I don't need to decide today, but I don't want to decide an hour before leaving for the airport either.
If this were your tank, what would you decide? And how long would you wait?
My decision is either to leave the new Apex and hope support resolves my problem and it lasts while I am gone, or switch back to the known defective Apex that would be okay if it worked the way it used to for the duration of my vacation, or disconnect both and try to get my old doser which was on its last leg to replace my DOS, timers for lights, etc. I don't need to decide today, but I don't want to decide an hour before leaving for the airport either.
If this were your tank, what would you decide? And how long would you wait?