APEX PRO Push Notifications Not Working!

[AquAttila]

Guys,

Hopefully someone can help here as I have opened a ticket with Neptune last Sunday - near a week ago and no response. Their support is the worse and if I didn't have so much invested in their products I would absolutely switch to something else. I get better support on products I get from Ali Express .

I recently upgraded from Apex Classic to APEX PRO and at first I was getting notifications via the app and now nothing. I do see the messages come up in the Apex log - but what is the point if I get no notification. I took the following screenshots to show my configuration. Please let me know if anyone has run into this before. Thanks!

Attila

 

[Formulator]

So there is no difference between apex classic and apex pro with regard to the fusion interface, so I’m not sure it would be related to the upgrade. It kind of sounds like a phone issue rather than an issue with apex fusion. Did you check your push notification settings?

 

[RoanokeReef]

Click the gear on the bottom right, is Push Notifications Checked ?
Click the Menu button top right - tap your username - settings - notification. Is your phone listed, and does it have a check mark?

EDIT - Opps missed the date on this, hope you have it fixed by now