Apex resetting?????

[rob safron]

Starting sometime after midnight, I keep getting sporadic Alarm Set Off alarms. In the logs this is what shows up. Looks like all my outlets turn on. I am not seeing and house power flickers in any outer areas. Is this an issue with Apex or something else?

 

[ReeferBud]

Funny you mention this... I don’t know if it was a coincidence or not but just noticed my apex classic restarting a couple of times this morning. The green light would turn to flashing amber, then the pumps would quickly power down and then up again, and then the light would turn green. Don’t see anything in my logs that looks funny though.

 

[rob safron]

FYI, I don’t get alarms first then alarm off. Just Alarm off alerts.

 

[tkiry1]

I'm getting this too... And I have no idea.....

 

[jgvergo]

Me too. It's been happening for weeks, maybe months

 

[rob safron]

Hopefully someone from Neptune will chime in.

 

[rob safron]

Update. It just happened while I was feeding my tank. I heard a beep but never saw any equipment stop working. It’s something inside apex thinking power went out.

 

[ReeferBud]

Gotta love the Apex... can’t live WITHOUT it, but man, just hope it were a little easier to live WITH it...

Even having another inexplicable issue lately where my breakout box loses connection and all my switch inputs go to the on position... driving me crazy!

 

[puffy127]

I had this issue and was sweating bricks as it was happening right as I was about to head out of town. Support told me to update my firmware (even though Fusion says I was up to date). They said the new firmware addressed issues of random reboots in apex classic due to lost or poor network connectivity. They would not answer me why loss of network connectivity would cause the apex to reboot. They also would not answer me why fusion was telling me I was up to date on my firmware, when in fact, there was newer firmware out there. I think the firmware update did resolve my issue though.

 

[rob safron]

I’ll try that today

 

[Battlecorals]

Funny thing

I’m experiencing this as well

All my lights shut off for a second but at first I though it had something to do with my kh guardian because every time the lights shut off the kh also rebooted. But now it just seems like an odd quirk

Will update my apex and see if that fixes it.

 

[CoralNerd]

I had this problem too but I updated my apex classic and fingers crossed the update worked. It's been about a week since I updated and since then no resets have happened.

 

[rob safron]

I just updated every module. I’ll post in 24 hours of it worked.

 

[SuncrestReef]

This is being reported by many Apex classic users on Facebook and the Neptune forums. It seems the latest firmware update will fix the problem: https://www.neptunesystems.com/support/sw-updates/

See this thread for more reports of the problem: https://forum.neptunesystems.com/showthread.php?26869-Classic-rebooting-on-its-own

 

[infinite0180]

I updated my firmware to the latest on the website and it fixed mine...

 

[Battlecorals]

Kind of odd though. Seems to have happend out of nowhere. Did they change something on their end that would affect so many apex classics the same way like this?

 

[puffy127]

Kind of odd though. Seems to have happend out of nowhere. Did they change something on their end that would affect so many apex classics the same way like this?

That's a good question. If this is really due to lost or poor network connectivity, which I do not believe since I'm hard wired into the router, why is this just surfacing now and never before?

 

[furyofthegnomes]

I was having the same issue this morning with my apex resetting so I updated my firmware, now my display unit isn't working. Anyone else experiencing this?

 

[ihavecrabs]

I also had this. I opened a ticket with Neptune Support and they asked me to update firmware. I did that this weekend and *knock on wood* so far so good, but I’m not out of the woods yet..

Apex classic here too.

Just received the Alarm off alert. And witnessed it once and it was just a restart.

 

[rob safron]

My unit is hard wired. I did the update around noon yesterday and so far it’s working.