Apex settings not saving in ON position

[Reefrookie733]

Hey all,
We had a power outage and my lights on my Apex will not come on as scheduled in the AUTO position. I can switch them to ON and they work fine but cannot get them to revert to their former setting coming on automatically and shutting off.

Any suggestions plz?

Wes

 

[homer1475]

Can we see the code?

 

[blaxsun]

Can we see the code?

^This. And have you tried rebooting the Apex from Fusion?

 

[NeptunePaul Verified Sponsor]

Check your clock settings. They should be on auto clock-enabled and DST set to on. Based on your screen shot it looks like you are in Eastern timezone (-5).

 

[Reefrookie733]

Can we see the code?

Not sure where there would be a "code". I don't see an error anywhere. All the lights are functioning correctly that I can tell.

 

[Reefrookie733]

Check your clock settings. They should be on auto clock-enabled and DST set to on. Based on your screen shot it looks like you are in Eastern timezone (-5).

Do i reset that on the base unit. I do not see anywhere in the apex software to change the time.

 

[Reefrookie733]

^This. And have you tried rebooting the Apex from Fusion?

Yes I rebooted the system 2-3 times and get the same result everytime.

 

[NeptunePaul Verified Sponsor]

Do i reset that on the base unit. I do not see anywhere in the apex software to change the time.

Click on the gears, then click on the clock. Or click on the task icon, (clipboard right next to the gears) and then select clock setup.

 

[jmichaelh7]

Exit the app and reboot it. It happens sometimes

 

[vetteguy53081]

Agree with clock setting
Both should match

 

[Reefrookie733]

Agree with clock setting
Both should match

vette,
How do i get to this screen in my app. I went to my expand icon but I dont see the configuration button anywhere? I do have an older apex lite. Not sure that matters..

thanks

 

[NeptunePaul Verified Sponsor]

It is only possible on the Apex, not the Apex Classic or Apex Classic Lite. To access clock settings on a classic it is most easy to use your display module. Press the center button: Setup> Clock Setup> Auto Clock Enabled > Time Zone > -5> DST > Enabled. If you continue to have trouble please connect with our support team. Be sure to hyperlink this post in your ticket.

 

[Reefrookie733]

It is only possible on the Apex, not the Apex Classic or Apex Classic Lite. To access clock settings on a classic it is most easy to use your display module. Press the center button: Setup> Clock Setup> Auto Clock Enabled > Time Zone > -5> DST > Enabled. If you continue to have trouble please connect with our support team. Be sure to hyperlink this post in your ticket.

Think aligning and updating the clock settings worked! Thanks all