- Joined
- Nov 10, 2019
- Messages
- 105
- Reaction score
- 54
I have an ongoing support ticket with Neptune about my issue but maybe I can find faster help here. My Apex will not connect to Wi-Fi, I have tried resetting the unit, using my phone to set it up, my wife’s phone, and also using a hardwire and then setting up the Wi-Fi via the admin login via the web browser. When I try to do it with my phone it says “Unable to join the network” and then sits on a loading screen indefinitely. Everything works fine when I have it hardwired but unfortunately there is no way to have that permanently short of running new Ethernet cables to that room. Firmware is also all up to date.
Suggestions?
Suggestions?