Apex Wi-Fi issue

[LT43]

I have an ongoing support ticket with Neptune about my issue but maybe I can find faster help here. My Apex will not connect to Wi-Fi, I have tried resetting the unit, using my phone to set it up, my wife’s phone, and also using a hardwire and then setting up the Wi-Fi via the admin login via the web browser. When I try to do it with my phone it says “Unable to join the network” and then sits on a loading screen indefinitely. Everything works fine when I have it hardwired but unfortunately there is no way to have that permanently short of running new Ethernet cables to that room. Firmware is also all up to date.

Suggestions?

 

[Lbrdsoxfan]

Are you running a mesh setup? Separate ssid for the 2.4 ghz side. Usually that's the issue for most.

 

[LT43]

Are you running a mesh setup? Separate ssid for the 2.4 ghz side. Usually that's the issue for most.

No the router has separate SSID for 2.4 and 5G and I know the Apex has to use 2.4.

 

[Dburr1014]

Can you pause the 5 and hit the button to reconnect?

 

[LT43]

I figured out a temporary, or permanent depending on Neptune support, work around for anyone also in this situation. I got a portable Wi-Fi router and set it up in client mode, hooked the router to my home Wi-Fi and then plugged the router into the Apex via Ethernet and it’s working great. We will see what happens next week, I have a support call scheduled with Neptune.

TP-Link N300 Wireless Portable Nano Travel Router(TL-WR802N) - WiFi Bridge/Range Extender/Access Point/Client Modes, Mobile in Pocket https://a.co/d/guIjQKN