Before I explain, I have reached out to customer support, but am awaiting a response.
I am curious if anyone else has had the issue.
I have been through three primary pumps now. Not because of any physical pump problems, but related to the wifi. I don't remember the situation with the last two pumps, but I assumed they were my fault as I bumped one, and figured it was fragile and this caused the problem.
Tonight, however, after probably 8 months of no issues, I had to change my wifi settings due to a connectivity issue with our phones. This, of course, caused my dose pump to disconnect. So I naturally looked in the manual to check what button to hold while I reconnected the power so I can reconnect it to the new wifi network,
This pump did the same thing as the other two. The wifi light blinks once, and never blinks again. I check on the app to see if it'll still connect, to no avail. So I reset the pump completely, hoping that will work. Again, nothing. This has happened three times! I don't understand what is going wrong. Like I said, I don't remember the whole situation with the last two, but it was related to a network change.
Has anyone had this problem? And do you have any suggestions on how to fix it. Or should I just order a different brand pump at this point?
I am curious if anyone else has had the issue.
I have been through three primary pumps now. Not because of any physical pump problems, but related to the wifi. I don't remember the situation with the last two pumps, but I assumed they were my fault as I bumped one, and figured it was fragile and this caused the problem.
Tonight, however, after probably 8 months of no issues, I had to change my wifi settings due to a connectivity issue with our phones. This, of course, caused my dose pump to disconnect. So I naturally looked in the manual to check what button to hold while I reconnected the power so I can reconnect it to the new wifi network,
This pump did the same thing as the other two. The wifi light blinks once, and never blinks again. I check on the app to see if it'll still connect, to no avail. So I reset the pump completely, hoping that will work. Again, nothing. This has happened three times! I don't understand what is going wrong. Like I said, I don't remember the whole situation with the last two, but it was related to a network change.
Has anyone had this problem? And do you have any suggestions on how to fix it. Or should I just order a different brand pump at this point?