Barnabie Mejia
Well-Known Member
- Joined
- Jun 10, 2019
- Messages
- 565
- Reaction score
- 1,035
well my Micro ATO stopped working and threw my SG off in the 29g. and since the volume is so small it affected the tank pretty good by the time I noticed it climbing.
I did my part troubleshooting the issue to no avail. cleaned the sensor, took the guard off the pump to check the volute and everything should be working.
contacted auto aqua and sent them a description of what is happening and pictures of the unit with all the information that I had on the ATO. they forwarded me to coralvue support and sent them the same info, the rep I had said she couldn't help me with out a copy of the receipt. seeing that I bought it in July 2019, installed on the tank Aug 2019, and with all the purchases for the new build, I cant find it. I looked everywhere for the receipt and nothing. I do remember that I paid cash for it because I had some store credit at my LFS and just paid the difference. we went back and forth over a few weeks. I asked if there was ANYTHING that she could do to help me out with this and she told me "No sir not unless you can find your proof of purchase.".
this is unfortunate because I was really wanting to buy another one for the 75g build, but as of now I think I am going to have to go with another brand and now buy 2 new ones. I figured for $130 I would have had more than 6 months of use from it. I am not one to blast someone/ company for things like this, but I also would think that $130 ATO would last and wouldn't be a big hit on the wallet of a rather large company that makes many large sales a day...… I have dealt with smaller companies (especially in the race car world) that have warrantied out parts without hesitation. I can give examples if needed.... just disappointed in coralvue right now....
So my question now is:
What should i go with next? Obviously i am looking for something that will last longer than 6 months and has a good warranty...... oh and something that wont overflow my tank!
Thanks Everyone!
Barnabie
I did my part troubleshooting the issue to no avail. cleaned the sensor, took the guard off the pump to check the volute and everything should be working.
contacted auto aqua and sent them a description of what is happening and pictures of the unit with all the information that I had on the ATO. they forwarded me to coralvue support and sent them the same info, the rep I had said she couldn't help me with out a copy of the receipt. seeing that I bought it in July 2019, installed on the tank Aug 2019, and with all the purchases for the new build, I cant find it. I looked everywhere for the receipt and nothing. I do remember that I paid cash for it because I had some store credit at my LFS and just paid the difference. we went back and forth over a few weeks. I asked if there was ANYTHING that she could do to help me out with this and she told me "No sir not unless you can find your proof of purchase.".
this is unfortunate because I was really wanting to buy another one for the 75g build, but as of now I think I am going to have to go with another brand and now buy 2 new ones. I figured for $130 I would have had more than 6 months of use from it. I am not one to blast someone/ company for things like this, but I also would think that $130 ATO would last and wouldn't be a big hit on the wallet of a rather large company that makes many large sales a day...… I have dealt with smaller companies (especially in the race car world) that have warrantied out parts without hesitation. I can give examples if needed.... just disappointed in coralvue right now....
So my question now is:
What should i go with next? Obviously i am looking for something that will last longer than 6 months and has a good warranty...... oh and something that wont overflow my tank!
Thanks Everyone!
Barnabie
