When I got in touch with them after long weekend it was one of the easiest pleasant customer service I have experienced. They send me replacement no questions asked and arrived 3 days later.
I have ordered a ton of items from them in the past month and never had an issue.
Packaging was top notch. Shipping was fast.
Only had 1 Apex probe broken from the original Apex package. Sent them an email and the same day a new probe was on the way. Excellent Customer Service