CAREFULL!!

[robbous]

Just wanted to post this here be careful taking off the magnets when you’re cleaning these. I just got a brand new motor block from Coralvue to replace my new Gyre 350 motor block because apparently it was locked up, in the process of moving everything from the old Gyre to the new motor block I was putting on the magnet onto the posts ( shown circled in red) and broke the post it’s very very delicate I tried super glueing it back on, that didn’t work now I have acrylic glue on it hoping that that will keep the broken piece stable again.be careful putting the magnets back onto these posts it seems that they can break very very very easily

 

[csmaxspect]

Just wanted to post this here be careful taking off the magnets when you’re cleaning these. I just got a brand new motor block from Coralvue to replace my new Gyre 350 motor block because apparently it was locked up, in the process of moving everything from the old Gyre to the new motor block I was putting on the magnet onto the posts ( shown circled in red) and broke the post it’s very very delicate I tried super glueing it back on, that didn’t work now I have acrylic glue on it hoping that that will keep the broken piece stable again.be careful putting the magnets back onto these posts it seems that they can break very very very easily

Hi Sir, We are truly sorry for your inconvenience. Do you mind sending the serial number of your pump and some pictures of the broken post and motor to our email addtress [email protected]

We will look into this issue and prevent the similiar accident in the future's product design.

Your support and feedback is very appreciated!

 

[robbous]

Hi Sir, We are truly sorry for your inconvenience. Do you mind sending the serial number of your pump and some pictures of the broken post and motor to our email addtress [email protected]

We will look into this issue and prevent the similiar accident in the future's product design.

Your support and feedback is very appreciated!

That’s just it this is the replacement motor block that your company sent me to replace my locked motor on my gyre 350.I was trying to put the magnet that slides onto the posts and the post broke I can’t send you a picture of it broken because it is now glued back using acrylic glue.

 

[csmaxspect]

That’s just it this is the replacement motor block that your company sent me to replace my locked motor on my gyre 350.I was trying to put the magnet that slides onto the posts and the post broke I can’t send you a picture of it broken because it is now glued back using acrylic glue.

Thanks. And do you have serial number for your Gyre 350? We only need one serial number to prepare a report for design department.

 

[robbous]

Thanks. And do you have serial number for your Gyre 350? We only need one serial number to prepare a report for design department.

Sent email

 

[csmaxspect]

Sent email

Thanks. Email received.

 

[ironman187]

Just looking at that you can tell it's a weak spot. that needs a re-design for sure.