Connectivity issue / can’t reset

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CSJIII

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I have 2 Red Sea 90 led lights, last night I got a connection issue alert. The light did not turn on this morning. Upon checking it I see that the power and connection light on the light itself are slowly flashing. Also the power supply blue led light are at a slow pulse on and off. I can’t seem to reset the unit by holding down the button as troubleshooting shows. I also disconnected for a full minute but when I plug back in, it reverts to the same flashing. Any help is appreciated.
 

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reef lover

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Have you contacted customer service?
 

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