Caravanshaka
Well-Known Member
- Joined
- Oct 23, 2017
- Messages
- 956
- Reaction score
- 1,647
- Location
- Austin, TX
- What state or country do you live in
- Texas
I wanted to give Jason and Luke at Premium Aquatics a shout out for the excellent customer service I ALWAYS receive.
I've been getting the majority of my reefing gear from them for somewhere around 10 years now, but recently had some product related issues that were certainly not their fault, but they have gone above and beyond making sure I am taken care of. They even sent out new parts to simply test and see if a new one would fix the issue I was having without charging anything for the parts or shipping. When that didn't turn out to be the problem, they refused to let me pay for the item they shipped and told me to keep it as a backup.
Keep up the good customer support guys, it really makes a difference!
~Joe
I've been getting the majority of my reefing gear from them for somewhere around 10 years now, but recently had some product related issues that were certainly not their fault, but they have gone above and beyond making sure I am taken care of. They even sent out new parts to simply test and see if a new one would fix the issue I was having without charging anything for the parts or shipping. When that didn't turn out to be the problem, they refused to let me pay for the item they shipped and told me to keep it as a backup.
Keep up the good customer support guys, it really makes a difference!
~Joe
