Disappointed

Hectilles · Jan 21, 2016

I bought 25 lbs of Pukani for my first salt water tank. I finally get the rock in and it looks nothing like the pictures on the website or the videos they post. One piece looks like reef saver and the other piece is a solid block of something.

I emailed BRS customer service and I hope this gets taken care of, if not I'm going to return my RO unit and everything else I bought for the tank and find a new retailer. It's a shame because they were so helpful on helping me pick out other items for the tank.

Tanked_Life · Jan 21, 2016

I've bought from them plenty of times they will fix this for sure! Great guys over there

CastAway · Jan 21, 2016

The piece on the left is the typical pukani. I know you don't care for it, but I think the piece on the right is pretty cool. It looks dense and heavy though, that's for sure.

Hectilles · Jan 21, 2016

Oh it is definitely solid..... lol

kacrocorals581 · Jan 21, 2016

BRS rocks that's right one is pretty cool send it my way;)

Braves Fan · Jan 22, 2016

I know you wanted all of your rock to look like the piece on the left,,,, but you need pieces like the piece on the right also ,,, say you want to buy any of the encrusting type of corals,,, that solid structure will give your corals plenty of room to encrust, grow big and look awesome,,, in the tank it goes :)

Busa1340 · Jan 22, 2016

Did you specify what type of rocks you wanted? I just received 70 pounds and asked for the most abstract peices and no round peices. And I could not be happier.

Hectilles · Jan 22, 2016

Well kind of..... lol. This is my first tank so I wasn't very specific. Andy from BRS has contacted me and we are working on it. I'm probably being way to picky but BRS is being very helpful.

hejjo · Jan 22, 2016

I love brs!! Brs ftw!!! Woot!

KSReefing · Jan 22, 2016

I had an experience with this. I love BRS and ordered 30 pounds of dry rock from them and said I needed a lot small pieces to go into 2 nano tanks (10 gallon and 20 gallon long. I got 4 huge boulders from them. My next tank I will be using Marco rocks to say the least. But everything else from BRS has been great.

Lionfish Lair · Jan 22, 2016

I agree that the piece on the left looks like it should and like their picture. There's nothing wrong with that one.

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The other on the right, I can see how you wouldn't care for that one and how it wasn't what you were expecting/needing. I personal love it.

Hectilles · Jan 22, 2016

Just an update:
BRS customer service is amazing. Andy called me this morning and I missed the call so he emailed me. I told him what I was looking for and he took care of me. I can't thank them enough.