Just received a Diver's Den order that I fortunately had held at the local hub rather than delivered toy house. It was packed well (as usual) but zero heat packs. Not sure what the temps were in Wisconsin yesterday and today but it was 47 degrees here this morning. Water temp in the bags was 69 degrees! If it had been on the truck a couple of hours it would have been much lower. Not surprisingly all the fish were very lethargic. Since they are wrasses it's kind of hard to tell how bad of shape they are in just yet. I've never had this happen before with DD but I am going to let them know about it.