DOA Hydros Sole

[braaap]

So I overnighted 2 Sole units to do AWC. Was excited to get them going this weekend. Set one up no problem. Opened the other and it looked like it had been used. The RO fittings were off. The face was scuffed up. I installed it and it linked up but very slowly. I rebooted and got an “SD card failure” and “low voltage.” I swapped power supplies and no change. One worked and one didn’t. Opened it up and found a broken SD card holder. That can be worked around as I can just wedge the card inside the holder with a piece of shrink wrap.

But the true problem can’t be worked around without permission. A bad solder joint. @Connor At CoralVue

Can I heat this up and fix it? I submitted a ticket. I build electronics so it’s an easy enough fix to get me through the weekend.

 

[Dread Pirate Dave]

So I overnighted 2 Sole units to do AWC. Was excited to get them going this weekend. Set one up no problem. Opened the other and it looked like it had been used. The RO fittings were off. The face was scuffed up. I installed it and it linked up but very slowly. I rebooted and got an “SD card failure” and “low voltage.” I swapped power supplies and no change. One worked and one didn’t. Opened it up and found a broken SD card holder. That can be worked around as I can just wedge the card inside the holder with a piece of shrink wrap.

But the true problem can’t be worked around without permission. A bad solder joint. @Connor At CoralVue

Can I heat this up and fix it? I submitted a ticket. I build electronics so it’s an easy enough fix to get me through the weekend.

Is the used one supposed to be new? I'd be sending it back, if I were you.

 

[braaap]

Is the used one supposed to be new? I'd be sending it back, if I were you.

Yes. Both were new from TSA. TSA told me to contact Coralvue.

 

[braaap]

Chatted with David last night. He gave me the go ahead to try and fix it. I was able to move the component but I still get a “low voltage” warning. I believe the board got cooked when I plugged it in the first time. It was too hot to touch

 

[mmorrison55]

That’s not good if TSA will not take back a faulty item. Especially ones that’s high priced like that.

That makes me hesitant to buy any dry goods from them.

Wonder if this is their policy or maybe an employee who didn’t know better.

@TSA Corals

 

[braaap]

That’s not good if TSA will not take back a faulty item. Especially ones that’s high priced like that.

That makes me hesitant to buy any dry goods from them.

Wonder if this is their policy or maybe an employee who didn’t know better.

@TSA Corals

Looking at their email response I’m not sure if it’s ai or a human. It says “powered by ai” but ¯\_(ツ)_/¯

I’ll be calling in the morning. I’ve never had issues before with them so I’m sure it will work out.