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LOL its common knowledge - that if you live in an area with Chloramines - that you cannot just add thiosulfate. Maybe you have dealt mostly with saltwater - and have forgotten that lots of people use tap water for freshwater tanks. And that many communities use Chloramine. If products like prime 'didn't work' in vivo, how would anyone do a large water change?Another typo? Harmless ammonium, like ammonium does not equilibrate to a mixture of NH3 and NH4+. I don’t think I am going to learn much from these folks.
PS - Obviously - that website (as already stated) - was designed not as a chemistry lesson - but rather guidance for the general public how to treat their water. Point being - they are a water treatment facility.