E-mailed with no reply (aquarium specialty)

[stevenlu]

Hello,

I know you guys are probably busy, but I shot 2 emails over and there was no response. Can anyone take a look? Thanks!

 

[AquariumSpecialty Verified Sponsor]

Can you give us a call? What is this in reference to? Need more to go on and we have several email addresses. Scott 803-788-4445

 

[stevenlu]

Hey scott I emailed here.
[email protected]

 

[AquariumSpecialty Verified Sponsor]

I found your email. I'm sorry but we are not able to go back and add reward points to guest checkout orders but we will be having a lot of sales this coming week and we already have a bunch of things listed on the site as sale items. Please use your account going forward (no guest checkout). This will give you reward points and better tracking information. Thank you, Scott

 

[stevenlu]

Ok. Do you know when my dream box will be here? Placed on 9/20.

And will the tk2000 chiller possibly go on. Sale?

 

[AquariumSpecialty Verified Sponsor]

Doubtful that the TK-2000 will go on sale.

 

[stevenlu]

In the email you told me that we would do shipping cost after they estimate the shipping cost. How come we didn't go with the dream box???? and what;s a bashsea sump?? That's not what I ordered?

 

[stevenlu]

Are we on the same page? I got charged 2095 on September 19th for a dream box. I’m confused.

 

[stevenlu]

No offense but seems like this should be dealt with privately. Not on a public forum.
I would say feel free to voice your experiences with a certain vendor both good or bad, but we don’t need to see the haggling.

I would like to deal with it privately. Just my emails never get replied. Scott has only replied through this. You don't need to read it if you don't want to read it. You don't have to open every post and read the whole thing.

 

[AquariumSpecialty Verified Sponsor]

That is not true. I have several emails going back and forth with you but I wouldn't post any of them in a public forum. Also I believe this is against R2R posting rules.

 

[stevenlu]

Thank you for replying my email today. Let keep it there.
Mod please close thanks.

 

[stevenlu]

That is not true. I have several emails going back and forth with you but I wouldn't post any of them in a public forum. Also I believe this is against R2R posting rules.

I emailed you back again. Please take a look thank you.

 

[kschweer]

Just to clear things up. Emails and other things may be posted asking as they do not contain personal info. These emails did so they were removed. This post is technically vendor feedback so it will be moved to the correct forum and outside posts will be removed. We hope a resolution can be made and either party is free to post it if they wish.

 

[stevenlu]

Just to clear things up. Emails and other things may be posted asking as they do not contain personal info. These emails did so they were removed. This post is technically vendor feedback so it will be moved to the correct forum and outside posts will be removed.

Thank you sir