your right everything is done by email these days. If they were professional they'd send u an email back or even look at this postIt’s not foreign to talk with someone.
Why should I call to someone that for support ask my email, address, phone number and sends me a reply like this:
“Thank you for contacting EcoTech Marine’s Customer Support Department. Your request (#xxxxxx) has been received and is being reviewed by our support staff. You should receive a response from a customer support representative within 1 business day of submitting your request.”
The first ticket I’ve open was Oct,3!!!