Elite Aquatics will custom or wont

[alpineroush]

I contacted elite aquatics about doing some custom work.

They responded "yes we do custom orders just send us an email with what you want". So I did.

They sent back a quote on the entire order not the individual pieces like I asked for. I am trying to order multiple copies of each item and was asking for a price break down. Obviously they did not read my email. Finally I received a price break down and they were super expensive compared to other similar pieces the have done. They even told me I was receiving a discount. This was not a real big problem because it is custom work.

I then received an email stating "they are not doing custom work and the would need to produce these on a mass scale to make it worth their time."

Either they do custom work or they don't. I am very confused and have never see a company be so back and forth.

 

[Elite-Aquatics]

Alpine, you emailed us asking for a quote on several standard products we used to build and sell on our website. Yes, I emailed you back with pricing for everything you asked for, not sure what the problem is here? You responded wanting more pricing on more standard products and also some custom ato reservoirs and dosing containers. Like I mentioned in the email, we will gladly build custom sumps but we are not taking custom orders for ato reservoirs or dosing containers. We will gladly build our old ato reservoirs no problem.

Yes, prices are higher on custom products due to added labor of designing your part in CAD programs, ordering and picking up acrylic (if different color then we stock) cutting and assembling a custom product.

I wish you would contact us and address your concerns directly with us rather then on a forum to resolve a problem. Again, feel free to email me at [email protected]