Faulty Temperature probe

[CLR2]

Hello,
I contacted INKBIRD through email on march 10 about a faulty IT 308 WiFi controller. I received an email promptly and ultimately concluded that the temperature probe was faulty. I was promised replacement parts would be sent out. I waited around 2 weeks with no update. I emailed again and they assured me that they had an issue and it would now be sent out. Its been almost another two weeks and still no update.

 

[INKBIRD_official]

Hello,
Thank you for reaching out and we're sorry to hear about the issues with your IT 308 WiFi controller. To protect your privacy and assist you more effectively, could you please (send a private message) me the email address you used to contact INKBIRD?

Since this forum is public, sharing details via direct message will ensure your information remains confidential.

I’ll then follow up with our team to prioritize your case and help resolve the delay in your replacement parts.

Looking forward to your message.

Best regards,

 

[CLR2]

This issue has been resolved. Thank you so much.