Hey guys,
I’m just looking for some other reefers input on a recent sale.
I sold a zoa trio. Buyer said only day he can get the package was on Tuesday and needed them shipped out on Monday. I checked with my local shipper and said since Tuesday is New Year’s Eve I would need to get the package dropped off by 3 on Monday to insure it got shipped. I work 5:30-4 and doubted I would get it out, but I got my wife to package it up and drop it off before she went to work.
package arrives to buyer. States water isn’t very warm and bag is very dirty.. he then sends this.
He states I don’t see any polyps on the rock, I fear they didn’t make it.
okay... I’m a nice guy and try to be understanding cause I’ve been in his shoes before. I politely state I can’t be sure from this photo it’s a DOA and need a better picture of the rock in the bag. I rarely know a case that in less than 24hrs a zoa will completely disappear.
he replies with this photo
being Tuesday and New Years and I’m working I tell him to acclimate, those are not melted or sliming apart. Put in low flow and low light after acclimation and keep me posted. He tells me at night they still look the same. Okay sometimes zoas need more time then usual to acclimate Understandable.
then today I get a text: hello they have died. Last night they were expelling brown and now they are gone.. sends this picture. Says they’re all smushed, they’re gone..
he then sends a video of the piece looking completely diff then this picture. Zoas looked bleached and one is expelling some brown. Yes this video doesn’t look good, I replied what happened from the picture to this video he sent? He said this photo was 15 mins before the video he sent.. big difference in corals appearance in 15mins
I’m just looking for some advice outside me and the buyer as what would you do in this situation?
to his defense the packaging wasn’t completely up to my usual standards as I didn’t get to package it up and ship it off myself, but gave the wife ample supplies and a heat pack. I know cold affects corals and shipping plays it’s roles in survival.
are agreement was DOA in the bag.
please some feedback is greatly appreciated as I hate loosing corals and never want a bad transaction to happen but we’ll all know sometimes these things are unavoidable.
I’m just looking for some other reefers input on a recent sale.
I sold a zoa trio. Buyer said only day he can get the package was on Tuesday and needed them shipped out on Monday. I checked with my local shipper and said since Tuesday is New Year’s Eve I would need to get the package dropped off by 3 on Monday to insure it got shipped. I work 5:30-4 and doubted I would get it out, but I got my wife to package it up and drop it off before she went to work.
package arrives to buyer. States water isn’t very warm and bag is very dirty.. he then sends this.
He states I don’t see any polyps on the rock, I fear they didn’t make it.
okay... I’m a nice guy and try to be understanding cause I’ve been in his shoes before. I politely state I can’t be sure from this photo it’s a DOA and need a better picture of the rock in the bag. I rarely know a case that in less than 24hrs a zoa will completely disappear.
he replies with this photo
being Tuesday and New Years and I’m working I tell him to acclimate, those are not melted or sliming apart. Put in low flow and low light after acclimation and keep me posted. He tells me at night they still look the same. Okay sometimes zoas need more time then usual to acclimate Understandable.
then today I get a text: hello they have died. Last night they were expelling brown and now they are gone.. sends this picture. Says they’re all smushed, they’re gone..
he then sends a video of the piece looking completely diff then this picture. Zoas looked bleached and one is expelling some brown. Yes this video doesn’t look good, I replied what happened from the picture to this video he sent? He said this photo was 15 mins before the video he sent.. big difference in corals appearance in 15mins
I’m just looking for some advice outside me and the buyer as what would you do in this situation?
to his defense the packaging wasn’t completely up to my usual standards as I didn’t get to package it up and ship it off myself, but gave the wife ample supplies and a heat pack. I know cold affects corals and shipping plays it’s roles in survival.
are agreement was DOA in the bag.
please some feedback is greatly appreciated as I hate loosing corals and never want a bad transaction to happen but we’ll all know sometimes these things are unavoidable.