787will
Well-Known Member
So I’m not normally one to complain and I’ve been going back and forth whether I would post something, I think part of me was hoping Brandon would turn around and reinstate my order. But it hasn’t happened.
So basically last week I won bunch of coral on his auctions and paid for them all within the 24hrs as required. Only thing I hadn’t done was purchase a shipping module for this week as I wasn’t sure what day I would be home. Well come Sunday afternoon I got an automated email that he refunded all the corals I had won via auction. I emailed him Sunday evening to see why as there had been no further explanation and his response was basically yeh too bad you didn’t pay up so I refunded you and I’m going to relist the corals. He claims he got fed up of “begging” people for payments so just refunded everyone that hadn’t paid.
I admit that he sent me 1 email on Friday to remind me to purchase a shipping module but that email totally slipped by me. But no where did he state in the email or otherwise that my order would be cancelled and refunded if I didn’t purchase a shipping module by a certain time. Does sending 1 email reminder really constitute as “begging for payment”?! And it was just the 1 email, nothing further with any warnings of a refund.
I guess my point to all this is I’m really disappointed in the way this was handled and ultimately feel cheated. I believe he took the first excuse to cancel and refund the corals because the auctions didn’t go so well for him (I alone won 20pieces well below what he lists them for in live sales). Those pieces were then relisted in the WYSIWYG sale. At no point during the email conversation that followed was there any attempt or suggestion from him that we could square things away or rectify the issue. It was basically a tough **** attitude from him and then I was completely ignored.
It’s a real shame because he does sell some real nice corals and I’ve been buying from him going back to 2017 but the first issue that I’ve encountered with him it’s been really poor customer service with no attempt to make things right.
So basically last week I won bunch of coral on his auctions and paid for them all within the 24hrs as required. Only thing I hadn’t done was purchase a shipping module for this week as I wasn’t sure what day I would be home. Well come Sunday afternoon I got an automated email that he refunded all the corals I had won via auction. I emailed him Sunday evening to see why as there had been no further explanation and his response was basically yeh too bad you didn’t pay up so I refunded you and I’m going to relist the corals. He claims he got fed up of “begging” people for payments so just refunded everyone that hadn’t paid.
I admit that he sent me 1 email on Friday to remind me to purchase a shipping module but that email totally slipped by me. But no where did he state in the email or otherwise that my order would be cancelled and refunded if I didn’t purchase a shipping module by a certain time. Does sending 1 email reminder really constitute as “begging for payment”?! And it was just the 1 email, nothing further with any warnings of a refund.
I guess my point to all this is I’m really disappointed in the way this was handled and ultimately feel cheated. I believe he took the first excuse to cancel and refund the corals because the auctions didn’t go so well for him (I alone won 20pieces well below what he lists them for in live sales). Those pieces were then relisted in the WYSIWYG sale. At no point during the email conversation that followed was there any attempt or suggestion from him that we could square things away or rectify the issue. It was basically a tough **** attitude from him and then I was completely ignored.
It’s a real shame because he does sell some real nice corals and I’ve been buying from him going back to 2017 but the first issue that I’ve encountered with him it’s been really poor customer service with no attempt to make things right.
