Gen1 Radion fan replacement neened asap

914joe · Feb 9, 2016

I noticed over the weekend that the fan on my light was not working so I turned it off. I emailed EcoTech support on Sun and today, sat on hold on their support line for @1hr, left a voice message this morning and still no reply. I have a tank full of coral and need to get a light back on. Is there anywhere that I can get a replacement?

mfinn · Feb 9, 2016

It may be a fuse issue.
I sent a gen 1 in recently to be looked at. One of the things I was told was that it just needed a new fuse.

Maybe @RandoReefer can help.

Other than that I would be on the phone with them first thing in the morning.

914joe · Feb 9, 2016

Thanks I'll check the fuse.

I don't have time to call if I'm working... I was off today because of weather,left messages, and called all day.

RandoReefer · Feb 10, 2016

Definitely an issue for the folks at Customer Support. Hopefully you can get in contact with them soon.

If you could, please revisit this thread to let everyone know what the "fix" was. :)