GHL Profilux 4 wifi chip not working HELP

[NewCaliCaptives]

I have a brand new Profilux 4 Mega Set, literally just unboxed it last night and cannot get the wifi hotspot to show at all. At first there was a yellow wifi light and I could get my phone to connect to the hotspot but it could never connect to the app. Now there is no wifi lights at all, yellow or green, and it isnt emitting any wifi signal at all. I made sure to update the firmware through USB connection to my PC, and I even updated the WIFI firmware through the download on GHL website.

Please help this is extremely frustrating, I got my new Doser 2.1 SA to connect right away. I have no idea what to do here or if its just a bad wifi chip.

 

[NewCaliCaptives]

@Vinny@GHLUSA
@Support@GHLUSA

 

[Vinny@GHLUSA Verified Sponsor]

Hi,

Please create a support ticket so we can help you out one-on-one:
https://www.aquariumcomputer.com/support/tickets-enquiries/
We'll continue there. :)

 

[Simply__J]

This was very helpful for those looking for a solution. Forums are great