Insurance companies are very well known to low ball, especially their first offer. The best thing to do is to just deny the offer and ask for more. Hopefully he won't have to get a lawyer involved. The one thing I learned is if you ever get in a wreck, be sure to say you are hurt. The insurance companies act a lot faster and settle for more money in order to avoid being sued for more.
Thank you for that info. He did turn down the first offer because it was WAY off. Sad thing is even though his car was older, it ran great and he knew the entire history from when it was new. He's having a hard time just replacing what he already had!