Gyre Died

[reef_ranch]

So my gyre died after just 3 days. Came home today with the red light flashing and no movement. Followed the troubleshooting video, took it apart to look for obstructions, there were none. The rotor spins, not freely because of the magnet, but it spins. Plugged it back in, same thing, flashing red light. I do notice a small rust like discoloration on the rotor body at the seam left of the maxspect logo, so I'm guessing water intrusion.

Chris, I bought this from Marin Depot. What do I do with it?

 

[mike007]

You should contact them they very good customer support.

 

[Flamed_Razor]

That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

 

[reef_ranch]

Different issue. Mine doesn't work at all.

 

[dodgerblew]

Dang Art

 

[Maximus]

I'll be eagerly waiting for an answer to this one. I hope it works out at the end.

 

[MikeyB]

That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

I just got my gyre in today set it up and love it. But I have the same issue as you. Going forward it works great when it switches to go in reverse the red light comes on and it doesn't do anything

 

[Flamed_Razor]

Mikey, I iust have it set to pulse until I read how to troubleshoot the reverse red light

 

[MikeyB]

Yeap I did the same thing as well. Figured I'd look into it tomorrow and try and trouble shoot it then. If you figure out why that's happening please let me and everyone else know

 

[Fish76]

Wow this sucks.....I just got mine today and haven't tested it yet. My build isn't wet yet so can't even fully test it for awhile..... :boom:

 

[Chris@CoralVue]

So my gyre died after just 3 days. Came home today with the red light flashing and no movement. Followed the troubleshooting video, took it apart to look for obstructions, there were none. The rotor spins, not freely because of the magnet, but it spins. Plugged it back in, same thing, flashing red light. I do notice a small rust like discoloration on the rotor body at the seam left of the maxspect logo, so I'm guessing water intrusion.

Chris, I bought this from Marin Depot. What do I do with it?

Please go to www.coralvue.com/supportband submit a service ticket. We will get this replaced for you today. Sorry for the trouble.

 

[Chris@CoralVue]

That happens to my gyre too, but it only happens when it's on reverse. When I notice the red light I just unplug it and plug it back in. Works normal, just not on reverse

This is just part of the break-in process. Please go to www.coralvue.com/support and submit a ticket and a technician will give you suggestions.

 

[143MPCo]

Tagging along, want to see if this is just a fluke or not...

 

[StikHedRon]

Yup, I want to tag along on this to see if more failures pop up.

 

[TheSaint216]

Break in Period, LOL

 

[veselym]

This isn't good, a super hyped product and now these issues...I am not touching one until I hear all the complaints

 

[jedimasterben]

This isn't good, a super hyped product and now these issues...

So you expected a new product to be released with a 0% failure rate? The number of units shipped so far is already pretty staggering, and so far I've seen ~8 that have had significant issues. I'd imagine there are more that are not members of forums (the majority of aquarists are not), but even still, that's a very, very low rate of failure.

 

[veselym]

So you expected a new product to be released with a 0% failure rate? Or?

I would hope so, I don't expect to buy a new product with the mindset of "it's probably going to fail, but hey it's new"

 

[revhtree]

The important thing to note is that if something goes wrong the customer service from these companies that are selling and providing these pumps will make it right!

 

[reef_ranch]

Please go to www.coralvue.com/supportband submit a service ticket. We will get this replaced for you today. Sorry for the trouble.

Done. I am now waiting to hear from a "support specialist".

By the way, I am neither surprised or upset that my unit died. I understand that it would be impossible for every unit of a mass produced product to be perfect. I got unlucky. No big deal. That said,, I DO expect the warranty claim to be dealt with properly.