Hello, we have resolved the issue. There was a chemical reaction to the cap liner once the bottle was open. I am not a chemist so I cannot explain it any further than that. Hopefully, soon, you will see positive feedback and no problems showing as the bottles we are sending out work until they are empty. I am happy to see you still are positive about the Checker itself because we have so many different ones and more coming out.
Hanna Alk reagent issues
- Thread starter tcoyle
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Hello, we have resolved the issue. There was a chemical reaction to the cap liner once the bottle was open. I am not a chemist so I cannot explain it any further than that. Hopefully, soon, you will see positive feedback and no problems showing as the bottles we are sending out work until they are empty. I am happy to see you still are positive about the Checker itself because we have so many different ones and more coming out.
Hello,
Yes, you can order direct through out RI office or our website. But I do know many the stores such as Bulk Reef Supply have been super supportive with the recall and have the new bottles, if not already on the shelf, will be in the next week or so. I would hate to see them lose business over this when it is far from being in their control.
aaron23
Valuable Member
I too have had the same issue and checked the lot against the website. My readings were 1-2dkh difference and to me that meant me tinkering a whole lot more and stressing me the **** out. I bought 4 other alk test kits Bc the Hanna kit kept testing numbers not shared by my other kits. I have a salifert Lamotte nyos and the faulty Hanna meter now. It's more than just a recall the product quality in my eyes has dropped significantly and I will not use my Hanna checker as the main test kit for alk
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tcoyle
Active Member
Aaron, your meter is not broken, it was the reagent. Get the new reagents and your checker will be work as it always did. I still believe that the hanna checker is the most accurate device out there.
aaron23
Valuable Member
I understand the meter is not broken but their quality control comes to question. I agree it is the most accurate device out there because there are no other devices that check alkalinity.
Robthorn
Well-Known Member
Wow. A company that comes through with a recall because of a reaction they didn't foresee. Replacing everything fairly quickly. Sign of a good company to me. No body is perfect.
Thank you Hanna Teri.
Thank you Hanna Teri.
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tcoyle
Active Member
Hey I have lost over $300 in corals due to this issue. But the reality is they have done all they could have in identifying the issue as it was not an easy one to figure out. Am I mad that it happened, you bet. But I learned a big lesson. Verify before making big adjustments.
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It may not be easy to figure out bit this thread started 6 months ago and I just purchased a bad bottle a few weeks ago.....when something is off, they should have pulled everything until they figured out what the issue was. If people are getting sick from a certain food, they recall all of that item until it can figured out what the issue is.....
I personally have not had an issue with the reagent as it's been on target with 2 other tests......all this being said, I really do like the Hanna kit as its easy and precise.
I personally have not had an issue with the reagent as it's been on target with 2 other tests......all this being said, I really do like the Hanna kit as its easy and precise.
The truth is that an equipment or reagent could have gone bad for a number of reasons. In this case it is clearly a quality control problem from HI and they are taking care of it. But checking if your equipment or reagents are still working properly is not their responsibility. For that you should be running standards (if the equipment has the ability to be calibrated), and controls to make sure equipment and reagents are working the way it should throughout time. So, independently of how bad of a situation this is, it brings up an important (and frequently neglected) part of the hobby that is making sure your equipment is still working the way they should.
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tcoyle
Active Member
jgraz
Valuable Member
I guess of it was Maxspect they would have just sent some new caps.
twobytwo
Community Member
Any idea on the timeframe for the replacement? The website said it ships out in 2-3 weeks. Being that I'm from Canada, could shipping be another 1-2 weeks? So I have to wait 5 weeks without being able to test Alk?
Teri, could you please clarify how long I should expect to wait? Thanks
Teri, could you please clarify how long I should expect to wait? Thanks
Robthorn
Well-Known Member
Twobytwo it sounds like you did the math correctly. Hope it gets there sooner is all.
I don't think they are bad the day you open the package. It sounds like it takes time for the reaction. I would still test normally with what you have. Mine has been opened close to a month and is still pretty close to my salifert kit.
Just don't make any crazy changes in dosing according to the Hanna just in case. Small adjustments if any.
I don't think they are bad the day you open the package. It sounds like it takes time for the reaction. I would still test normally with what you have. Mine has been opened close to a month and is still pretty close to my salifert kit.
Just don't make any crazy changes in dosing according to the Hanna just in case. Small adjustments if any.
BryanS4
Well-Known Member
Ok, so I just posted above that my new reagent was sent to me today and just for kicks I went to the replacement website and put in the lot number that was sent to me and guess what, needs to be replaced.
Replacement that was sent to me is lot # 5745.
I think I'll be selling this thing off.
Replacement that was sent to me is lot # 5745.
I think I'll be selling this thing off.
jgraz
Valuable Member
Not even sure how to respond to that. Lol
Well is there any difference in the cap or is the bottle the same.
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