Hanna Magnesium Checker return status

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Fishingandreefing

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It’s been about two weeks since I sent my defected Hanna Magnesium checker back to them. I called them today and was told that the checker was accurate and will be sending it back to me within 2 weeks. That left me speechless SMH.

“I have check the HI783 using the HI783-11 cal check standard and it is testing just fine.

In order to help us resolve the issue you are reporting please fill out the following:

https://pages.hannainst.com/hi783-feedback

In another word they’re pretty much say we are the one that doing the test WRONG!

The tech added that they’re still trying to find the solution to address the issues others have that similar to mine. However, IMO the people that are having the same problem will be told the same as mine, it’s your fault.

I am very disappointed at this point. I hope their management personnel sees this post and other many posts about this checker as I was told they do monitor this site.

lastly, I have asked the tech to provide proof that my checker was accurate, will see.
4E275E8A-A6A7-43E2-8541-4A34DB954362.jpeg
 
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CoralB

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Sorry your having this issue . Sounds like I won’t be purchasing this one or at least not till I hear more positive feedback . In case the Hanna personnel are monitoring , I would like to add a request which is to put some more work on their phosphates ultra low unit and give it a memory or at the very least a 2-3 min hold time for the read out on the screen . Memory is better if they can . Thanks !!! :cool:
 

A_Blind_Reefer

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Sorry your having this issue . Sounds like I won’t be purchasing this one or at least not till I hear more positive feedback . In case the Hanna personnel are monitoring , I would like to add a request which is to put some more work on their phosphates ultra low unit and give it a memory or at the very least a 2-3 min hold time for the read out on the screen . Memory is better if they can . Thanks !!! :cool:
Ha, I’m with you. I put a cheap Alexa Flex in my little room where I perform my tests. I have her set a 2 minute timer for shaking the reagent and the ask her to add 3 minutes to the timer so she’ll remind me when it’s done. I have Alexa’s and googles in various rooms and have that notification sent to my phone. That way, no matter where I’m at, I’ll know to head back and grab the result. Only time it’s failed me is when a neighbor came by, one of my dogs goes crazy with them for some reason, so we just sat on the front porch and shot the breeze. I didn’t have my phone, so I missed it. Phosphate is simple enough, the Nitrate ulr pains me as there’s a lot of steps. When that one times out I want to throw it!

edit…downside is I find myself, well….talking to myself a lot
 
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Their check standard is only telling you that the checker is reading that particular color correctly. They need to run an actual test on a known reference solution using the reagents. That is where the issue is.
Good to know and hopefully they can see this. I will mention this when I contact them again
 
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Ha, I’m with you. I put a cheap Alexa Flex in my little room where I perform my tests. I have her set a 2 minute timer for shaking the reagent and the ask her to add 3 minutes to the timer so she’ll remind me when it’s done. I have Alexa’s and googles in various rooms and have that notification sent to my phone. That way, no matter where I’m at, I’ll know to head back and grab the result. Only time it’s failed me is when a neighbor came by, one of my dogs goes crazy with them for some reason, so we just sat on the front porch and shot the breeze. I didn’t have my phone, so I missed it. Phosphate is simple enough, the Nitrate ulr pains me as there’s a lot of steps. When that one times out I want to throw it!

edit…downside is I find myself, well….talking to myself a lot
I follow their instructions to the teeth and use my phone for the timer. Their alk checker is pretty consistence but tell me that we are the one that causing the inconsistency
 
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I follow their instructions to the teeth and use my phone for the timer. Their alk checker is pretty consistence but tell me that we are the one that causing the inconsistency
There seems to be a lot of people with the exact same problem
 
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What is return status? What’s inaccurate?
What was the read, what was expected and have you tried another test kit?
Or does it simply not work?
Sounds like you didn’t see other many posts so please see these pictures. Tested against salifert (unexpired test kit and a brand new one) tested about 15 times.
 

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NowGlazeIT

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Ok, I see, like the CA kit, all over the place.
Too bad, I was hoping this new addition to the line would be good.
I’m bummin too because I am a big fan of Hannah checkers. But when I saw reefers reporting mag numbers of 1600-1700 it became obvious this checker was not up to the standards we’ve grown accustomed to.
 
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I’m bummin too because I am a big fan of Hannah checkers. But when I saw reefers reporting mag numbers of 1600-1700 it became obvious this checker was not up to the standards we’ve grown accustomed to.
I was soooooo happy and placed on my order once they got it in stock and now very disappointed. Based on what I was told it doesn’t seem like the problem is going to solve anytime soon.

I am back to salifert for now.
 
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Fishingandreefing

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I have mine still unopened waiting for hanna to come out with a definitive answer on how to get accurate results. I don’t want to go wasting a bunch of reagent if I’m going to end up like everyone else!
I would just return it.
 
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G Santana

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In a holding pattern on this one, I have 4 egg checkers and I love them but there is a lot of flack on this one and it seems to be a consistent thread.
I'm usually impulsive and I buy as the products are introduced but I held off on this one and am glad I did.

Hope it gets sorted out as I enjoy their products.
 

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Ok, I see, like the CA kit, all over the place.
Too bad, I was hoping this new addition to the line would be good.


The calcium test issues are likely because people don't use distilled water for part of the test and use rodi water. Most people don't seem to realize this, and thus I question how "inaccurate" their calcium checkers actually are.
 
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