Having serious problems with my Orphek Icon app

[mdpitts]

I went to to turn on dim lights on my Natura Icon this morning and all hell broke loose. The app has gone AWOL. It turned all my lights full on blast and I can't use the app at all. It wanted me to create a new account and it looks like it is tied to something called "smart321.com". It wouldn't pair with my light and started blinking on and off. Life OFF. Not the dimming burst you get when in pairing mode. The app looks like it is an app to control devices around your home now.

Is anyone else having issues? I hate this. I had to leave for work so my corals are getting pummeled all day for 12 hours by the brightest light.

 

[Gumbies R Us]

@Orphek

 

[Orphek Verified Sponsor]

I went to to turn on dim lights on my Natura Icon this morning and all hell broke loose. The app has gone AWOL. It turned all my lights full on blast and I can't use the app at all. It wanted me to create a new account and it looks like it is tied to something called "smart321.com". It wouldn't pair with my light and started blinking on and off. Life OFF. Not the dimming burst you get when in pairing mode. The app looks like it is an app to control devices around your home now.

Is anyone else having issues? I hate this. I had to leave for work so my corals are getting pummeled all day for 12 hours by the brightest light.

Hi, sorry to hear of this.

Seems like the device (light) may have somehow been misidentified by the app for some reason and not connecting properly.

Please use [email protected] and we will work day and night to get you back up and running ok