Having serious problems with my Orphek Icon app

[mdpitts]

I went to to turn on dim lights on my Natura Icon this morning and all hell broke loose. The app has gone AWOL. It turned all my lights full on blast and I can't use the app at all. It wanted me to create a new account and it looks like it is tied to something called "smart321.com". It wouldn't pair with my light and started blinking on and off. Life OFF. Not the dimming burst you get when in pairing mode. The app looks like it is an app to control devices around your home now.

Is anyone else having issues? I hate this. I had to leave for work so my corals are getting pummeled all day for 12 hours by the brightest light.

 

[Gumbies R Us]

@Orphek

 

[Orphek Verified Sponsor]

I went to to turn on dim lights on my Natura Icon this morning and all hell broke loose. The app has gone AWOL. It turned all my lights full on blast and I can't use the app at all. It wanted me to create a new account and it looks like it is tied to something called "smart321.com". It wouldn't pair with my light and started blinking on and off. Life OFF. Not the dimming burst you get when in pairing mode. The app looks like it is an app to control devices around your home now.

Is anyone else having issues? I hate this. I had to leave for work so my corals are getting pummeled all day for 12 hours by the brightest light.

Hi, sorry to hear of this.

Seems like the device (light) may have somehow been misidentified by the app for some reason and not connecting properly.

Please use [email protected] and we will work day and night to get you back up and running ok

 

[McPuff]

I would remove whatever light is tied to the app and then re-pair with your light for sure. Hopefully that will work... but you may have to re-do your lighting program (is it still in there at all? ).

I wish that @Orphek would build an app more similar to the one for the Atlantiks as it seemed to be proprietary and was more user friendly.

That said, I do LOVE the lights they make.

 

[mdpitts]

I would remove whatever light is tied to the app and then re-pair with your light for sure. Hopefully that will work... but you may have to re-do your lighting program (is it still in there at all? ).

I wish that @Orphek would build an app more similar to the one for the Atlantiks as it seemed to be proprietary and was more user friendly.

That said, I do LOVE the lights they make.

I love my light as well. I’m thinking this happened after I upgraded my app but I’m going to contact Orphek per their above

 

[mdpitts]

Hi, sorry to hear of this.

Seems like the device (light) may have somehow been misidentified by the app for some reason and not connecting properly.

Please use [email protected] and we will work day and night to get you back up and running ok

Thank you. I’m just now jumping back on. I’ll get in touch.