Help

AScarbro14 · Aug 22, 2015

I received my xr15w yesterday and got everything setup and got my time schedule set. About 30 mins after I unhook from my light the light just shuts off. I hook back up to the light and everything is fine except for the time has changed. I change the time back and everything happens all over again. Anyone have any input on how to fix this?

RandoReefer · Aug 22, 2015

The first check I would make is for the most current firmware. You can click on "Devices", choose your Radion, and choose to update firmware.

Sometimes they ship without the most current firmware. Especially if they're not "hot off the press".

AScarbro14 · Aug 22, 2015

RandoReefer said:
The first check I would make is for the most current firmware. You can click on "Devices", choose your Radion, and choose to update firmware.

Sorry forgot to put on there done a factory reset and checked firmware. All good. Anything else? Everytime I get back onto ecosmart live it says the time is about 8 hours behind. The lights still function properly except for the run time on them.

RandoReefer · Aug 22, 2015

You can change your time zone to adjust that. Off the top of my head I don't remember exactly where that is. But once I get to a computer I can drill it down for you. Keep clicking around, you may find it. Be sure to log out of the connection manager (and log back in) if you start getting connection issues from disconnecting and connecting again.

RandoReefer · Aug 22, 2015

Here you go.

If the time is displayed improperly in EcoSmart Live, please follow these steps to correct the issue:

1. Disconnect via USB and power down all Radions for at least 30 seconds
2. Log in to EcoSmart Live using Google Chrome or Safari
3. Select the “Settings" then “New Profile" and “Yes"
4. Log out of EcoSmart Live
5. Start the Connection Manager and connect via USB to one Radion
6. Right click the Connection Manager icon select “USB Radion” then “Factory Reset” and “Yes”
7. Repeat step 6 for each light
8. Log in to EcoSmart Live and program your lights using the Aquarium Setup
9. Select the “Program All” button to save all changes

AScarbro14 · Aug 22, 2015

I tried both of those suggestions also. Never seen a "program all" button on there closest thing I could find was "Program Aquarium" button and figured that was it. Also I'm uploading a video on YouTube to show you what it does when I get back on ecosmart when it messes up.

RandoReefer · Aug 22, 2015

Try this....

How do I select or see if I do ?
Log into your live account, click on Menu, Manage Account and the last item is Time Zone. Click on the time zone listed to change it if you want / need to.