How do I replace an Apex controller?

[laconic]

I have received a A3 replacement but they did not send instructions on how to replace it. I have access to local and saved my bin file. Once I go to the new one and load the config will it get the name of the previous controller

 

[CasperOe]

I have received a A3 replacement but they did not send instructions on how to replace it. I have access to local and saved my bin file. Once I go to the new one and load the config will it get the name of the previous controller

Have a look at the bottom of this thread. I believe this might very well be the guidance you're looking for by @SuncrestReef . He's the man you need!

 

[laconic]

I am ready to toss this in the garbage. I loaded my config on the new one, and it stopped responding. I do not see it on my router at all

 

[SPS2020]

Go to the link @CasperOe referenced and post your current situation there. It would be good to keep these conversations in one thread. I just received a new Apex eL and have my old one on line. I'll try to help as much as I can...just post over on the other thread (Setup Replacement Apex Unit).

 

[trmiv]

I find it easier to not load network settings when restoring from backup. Every time I’ve restored network settings I lose access after the restore.

 

[CasperOe]

** DELETED ** sorry...

 

[laconic]

How do I factory reset it? Power strip still isn't coming back.

 

[CasperOe]

How do I factory reset it? Power strip still isn't coming back.

"To initialize the Apex to factory settings press and hold the button until the status LED turns RED (about 30 seconds), then release the reset button."

LINK

 

[laconic]

"To initialize the Apex to factory settings press and hold the button until the status LED turns RED (about 30 seconds), then release the reset button."

LINK

Where is the button?

 

[CasperOe]

Where is the button?

I imagine it's the one in the red circle on this picture. Did you read the manual or the support section on Neptune Systems webpage? :)

If not, there's a link right here!

 

[laconic]

I imagine it's the one in the red circle on this picture. Did you read the manual or the support section on Neptune Systems webpage? :)

If not, there's a link right here!

mine is different

 

[CasperOe]

mine is different

What about the wee reset button next to the second Aquabus? Is that not the one you're looking for? If not, then i'd leave it for the experts! :)

 

[laconic]

Tried resetting still no networking :confounded-face:. I sent another message to support. Thanks for everyones help

 

[laconic]

Neptune wants to schedule a call for next week. This is simply bad support. I will not be buying anymore from them

 

[((FORDTECH))]

Neptune wants to schedule a call for next week. This is simply bad support. I will not be buying anymore from them

I am sure it’s something g you are doing or did wrong not the product.

 

[((FORDTECH))]

I have found it’s easier to set up the new apex and physically re write all the code myself especially because I’m sure you only have 1 energy bar so 8 outlets big deal gunna take you an hour total for the program. I have 27 modules and still do this way and takes a day or 2 for complete reprogram

 

[trmiv]

Did you try restoring but unchecking the restore networking option?

 

[laconic]

It is a one-minute push of the reset button to reset networking. The save and load has not been updated since 2016 so don't use it. instead, copy and paste and grab a screenshot of your config

 

[laconic]

I have found it’s easier to set up the new apex and physically re write all the code myself especially because I’m sure you only have 1 energy bar so 8 outlets big deal gunna take you an hour total for the program. I have 27 modules and still do this way and takes a day or 2 for complete reprogram

How often are you replacing your controllers?

 

[((FORDTECH))]

How often are you replacing your controllers?

Lol very rare. I own and currently use 3 systems along with have a maintenance business that sometimes set up systems for other people and have access and control them from my phone