I had a couple contacted me over on facebook over a month ago wanting a chalice pack we posted, by the time they asked for it. Packs were sold out... They said, they were really interested in getting one pack so I said " well, let me check if we can put a pack together for u" ... Finally we made them the frags, by the time we were going to send them out, one of the frags melted away, so we cut up another piece and waited 1 week for healing and one more week bcuz they werent answering my emails. Ok anyway the pieces were shipped out on Wednesday February 22 for delivery on Thursday 23. But on Friday 24 I received an email saying 4 chalice frags were dead and one was still alive but not looking good. Right after that the wife sent me the pictures, I told her that we'll be happy to fix the problem but my question was how did they arrive yesterday (february 23) . She said they seemed okay.
Anyway we offer them a replacement of the corals dead , the pieces will be a little smaller since we were limited In some of them and they will have to pay for the shipping. Her answers was, this is not going to work out. I want my refund bcuz it wasn't our fault.
I explained her this wasn't an DOA event. However we'll be happy to give him a replacement of corals (they must pay for shipping) or give him credit toward a future purcharses. Her answer is again she doesn't want credit or replacement, just the money back. I told her we're doing this equable for both but she seems not to understand our point, now i have hrer husband sending me messages on facebook everyday and being so rough with me, she's not responding the emails now, i already saved all emails and messages on Fbook!
What would u guys think of this, do you think we're being fair??
you're input is greatly appreciated
TIA
liz~
Anyway we offer them a replacement of the corals dead , the pieces will be a little smaller since we were limited In some of them and they will have to pay for the shipping. Her answers was, this is not going to work out. I want my refund bcuz it wasn't our fault.
I explained her this wasn't an DOA event. However we'll be happy to give him a replacement of corals (they must pay for shipping) or give him credit toward a future purcharses. Her answer is again she doesn't want credit or replacement, just the money back. I told her we're doing this equable for both but she seems not to understand our point, now i have hrer husband sending me messages on facebook everyday and being so rough with me, she's not responding the emails now, i already saved all emails and messages on Fbook!
What would u guys think of this, do you think we're being fair??
you're input is greatly appreciated
TIA
liz~