How to contact Reef Trace?

[mrbacony]

So I posted a while back about an update that ReefTrace app made that broke other parts of the app. They made an account on Reef2Reef to address my concerns. Since the last update, there is another critical part that has broken and I cannot access any of my "Log Entries". I sent a PM to them through Reef2Reef and never got a response. Then I sent 2 messages through the original email address they gave ([email protected]), but both messages were returned as "undeliverable". Finally I went on their website and sent a message through their "contact us" form. No replies.
Anyone know how to get a hold of them? I cannot access any of my log notes to know when I changed the water, replaced carbon., etc. This is getting very frustrating. If I did not already have a year and a half of notes in this app already, I would move to another app.
Wouldn't be so bad if they had a way of contacting them and they actually responded.

 

[vetteguy53081]

Contact form is only one I know of

 

[mrbacony]

Yeah it is a shame. I really liked the app. But every time they make an "improvement", something else breaks.

 

[AdamNC]

Have you checked ReefTrace Live on Facebook?

 

[mrbacony]

Not yet. I rarely, if ever use Facebook. Maybe I will try that. I really thought the ”contact us” page on their own website would get a response.